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Message + activation without a camera
Bluestreakm3
Enthusiast - Level 1
‎11-17-2020 09:48 AM

Is there another way to activate message + on a phone with no camera?  I work in a secured area and the camera on my company phone is disabled. It has been working fine for years, but just upgraded to a new phone and now I cannot activate the app without scanning the QR code. This is a big issue. Many people I work with will start having this problem as the company phones continue to be upgraded. Need a fix ASAP. Both my personal and company phone are on Verizon network. 

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Re: Message + activation without a camera
vzw_customer_support
Customer Service Rep
‎11-17-2020 09:59 AM

Bluestreakm3

 

All I do is message, so I understand the importance of being able to keep in touch using this method. Here is the link to the Message+ FAQs https://www.verizon.com/support/verizon-messages-faqs/ please see number 4 under general information as to how to get the Message+. 

 

EdwardL_VZW

 

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Re: Message + activation without a camera
Bluestreakm3
Enthusiast - Level 1
‎11-17-2020 10:59 AM

Please help me understand how your link to download the app is at all relevant to my question......

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Re: Message + activation without a camera
acraftylady2
Specialist - Level 2
‎11-17-2020 11:25 AM

Did you make your work aware you need the camera on your phone to get this app started?  Seems if everyone is eventually going to have this problem your work place needs to figure something out.  Maybe a one time use of the camera then disable after the app is set up. 

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Re: Message + activation without a camera
Bluestreakm3
Enthusiast - Level 1
‎11-17-2020 11:31 AM

Unfortunately not an option. 

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Re: Message + activation without a camera
acraftylady2
Specialist - Level 2
‎11-17-2020 11:36 AM

Seems like your work needs to figure it out if people need this app on work phones.

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Re: Message + activation without a camera
Bluestreakm3
Enthusiast - Level 1
‎11-17-2020 01:53 PM

Can anyone from VZW provide a helpful response?

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Re: Message + activation without a camera
acraftylady2
Specialist - Level 2
‎11-17-2020 02:22 PM

I assume you used the search function for the forum and saw this and a few other posts on this subject but in case you didn't I will link this one.  I think nothing has changed since this post in 2019.  Either that or hopefully verizon will come along and give you a work around they came up with. 

https://community.verizonwireless.com/t5/Verizon-Messages/Activating-Messages-On-Device-Without-Came...

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Re: Message + activation without a camera
vzw_customer_support
Customer Service Rep
‎11-19-2020 11:19 AM

Bluestreakm3, our goal is to provide a suitable resolution. The QR code is required at this time for security reasons. One option is to temporarily activate a phone with a camera to your line for the setup and then reactivate the phone with the disabled camera. Does that help? 

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Re: Message + activation without a camera
vzw_customer_support
Customer Service Rep
‎11-19-2020 11:31 AM

acraftylady2, thank you so much for providing assistance to one of our customers and community forum members. We certainly want to do everything we can to assist, as one of my team members has replied to the original post, earlier. - RobertC_VZW

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