Is there another way to activate message + on a phone with no camera? I work in a secured area and the camera on my company phone is disabled. It has been working fine for years, but just upgraded to a new phone and now I cannot activate the app without scanning the QR code. This is a big issue. Many people I work with will start having this problem as the company phones continue to be upgraded. Need a fix ASAP. Both my personal and company phone are on Verizon network.
Bluestreakm3
All I do is message, so I understand the importance of being able to keep in touch using this method. Here is the link to the Message+ FAQs https://www.verizon.com/support/verizon-messages-faqs/ please see number 4 under general information as to how to get the Message+.
EdwardL_VZW
Please help me understand how your link to download the app is at all relevant to my question......
Bluestreakm3, our goal is to provide a suitable resolution. The QR code is required at this time for security reasons. One option is to temporarily activate a phone with a camera to your line for the setup and then reactivate the phone with the disabled camera. Does that help?
I just double checked with our IT department and the cameras are disabled prior to receipt. They are also monitored and any attempt to activate the camera will result in disciplinary action...... so that is not an option. It would be nice to have an alternate method to activate the app, such as a code emailed to the registered address or through the Verizon login/app of the parent phone. Thank you for the assistance.
Can anyone from VZW provide a helpful response?
I assume you used the search function for the forum and saw this and a few other posts on this subject but in case you didn't I will link this one. I think nothing has changed since this post in 2019. Either that or hopefully verizon will come along and give you a work around they came up with.
To clarify, did you follow the steps in the link previously provided?
Unless I am missing something, the link previously sent is a path to download the app. No way to get to the activation prompt without downloading the app. So yes, I have downloaded the app using both the link provided and straight from the play store; each time being unable to activate due to my camera being disabled.
If there is any way to activate the app without a camera, please point me in the right direction.
If not, please consider adding additional activation options.
Thank you. We know this is a tough situation. The first thing we'd recommend doing is to go to the app on the Play Store and find the Developer Contact. Email the Developer Contact and ask them if there's another way and tell them you'd like one if there's not. In the meantime, are the people at your work able to text? We can explore other texting options if not.
Did you make your work aware you need the camera on your phone to get this app started? Seems if everyone is eventually going to have this problem your work place needs to figure something out. Maybe a one time use of the camera then disable after the app is set up.
Unfortunately not an option.
Seems like your work needs to figure it out if people need this app on work phones.
acraftylady2, thank you so much for providing assistance to one of our customers and community forum members. We certainly want to do everything we can to assist, as one of my team members has replied to the original post, earlier. - RobertC_VZW
Start a new topic or ask questions in the open forum.
