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Message + app crashes immediately on mac
angelo9000
Member

Hi,

I have been using the message + app on the mac El Capitan for a while. It crashes and freezes all the time but mainly works. I got a new mac with high sierra on it version 10.13.4. Now message + just quits immediately after opening. I removed it, redownloaded and installed it from app store but it is USELESS. Since it looks like this has been an issue for at least a year and verizon is not updating the app, can anyone suggest another app that does the same thing on the mac? Or a FIX for this problem?

Thanks

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Re: Message + app crashes immediately on mac
donjames
Member

I have the same problem: message+ crashes on my Mac pro 5,1 running El Capitan.  As soon as I try to send a message, it crashes.

 

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Re: Message + app crashes immediately on mac
vzw_customer_support
Customer Support

Help is here for you donjames. We can provide the support you need. I apologize for the trouble you are having with Messages+. Have you tried uninstalling as reinstalling? Were all previous files deleted before a new install was performed? BobbyN_VZW

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Re: Message + app crashes immediately on mac
vickilberry
Member

Of course. On multiple machines. On multiple Mac OS including the most recent. On several years worth of your app and the same result every time. 

 

Please advise with more specific instructions like files to remove after 'uninstall' which for Mac is dragging the app to the trash can.

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Re: Message + app crashes immediately on mac
vzw_customer_support
Customer Support

vickilberry, we would like to further assist you with this issue, but to ensure we can review the specific issue you're having, please respond to the Private Note that we just recently sent. 

 

KevinM_VZW

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