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Message+ counter
AndybNYC
Newbie
โ€Ž12-28-2015 09:31 AM

The new message counter is stuck on my S6. It states that I have 5 new messages but in fact, everything has been read. This is only happening on this device and not on my other connected devices. Any ideas of how to clear this and get it back to it's regular working mode?

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โ€Ž12-28-2015 02:07 PM

HI AndybNYC

Please follow these steps to clear the counter.

Even if you know all of your messages have been read, please do this to 'Mark all as Read' :

Tap on 1 avatar, then โ€˜allโ€™, then โ€˜read' icon (chat bubble with checkmark). Then, restart your device.


If the issue continues, please let me know.


THANKS,

ALIEM


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AndybNYC
Newbie
In response to
โ€Ž12-28-2015 02:30 PM

Thanks, but that did not correct the issue. Is there anything else that I can try?

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In response to AndybNYC
โ€Ž12-30-2015 11:27 AM

HI AndybNYC,


If that does not work, I suggest 'clear cache' in Applications Manager>Verizon Messages.

Let me know...

ALIEM

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jackwilliams
Enthusiast - Level 1
In response to
โ€Ž01-07-2016 05:21 PM

Hi Aliem,

I have the same problem with Samsung GS4.  My message+ app shows 2 messages. I tried both of your suggested remedies to no avail. Can you suggest any thing else? I also have message  on this device only

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