Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Message+ counter
AndybNYC
Member

The new message counter is stuck on my S6. It states that I have 5 new messages but in fact, everything has been read. This is only happening on this device and not on my other connected devices. Any ideas of how to clear this and get it back to it's regular working mode?

Labels (1)
Tags (1)
0 Likes
Re: Message+ counter
Not applicable

HI AndybNYC

Please follow these steps to clear the counter.

Even if you know all of your messages have been read, please do this to 'Mark all as Read' :

Tap on 1 avatar, then ‘all’, then ‘read' icon (chat bubble with checkmark). Then, restart your device.


If the issue continues, please let me know.


THANKS,

ALIEM


0 Likes
Re: Message+ counter
AndybNYC
Member

Thanks, but that did not correct the issue. Is there anything else that I can try?

0 Likes
Re: Message+ counter
Not applicable

HI AndybNYC,


If that does not work, I suggest 'clear cache' in Applications Manager>Verizon Messages.

Let me know...

ALIEM

0 Likes
Re: Message+ counter
jackwilliams
Member

Hi Aliem,

I have the same problem with Samsung GS4.  My message+ app shows 2 messages. I tried both of your suggested remedies to no avail. Can you suggest any thing else? I also have message  on this device only

0 Likes