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Message+ displays contact #, not name.
user770
Member

I am having issues where Message+ will display the contact number, rather than name in my "Conversations" list.  It occurs when I initiate a text message through another medium, such as Android Gallery and my web browser.  Any ideas how to fix this?

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Re: Message+ displays contact #, not name.
vzw_customer_support
Customer Support

We need to get to the bottom of this messaging mystery! What is the make and model of your device? Has this always happened or did this start recently?
NichoVZW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Message+ displays contact #, not name.
user770
Member

This is an issue that began 2 updates ago. My device is a Droid Turbo,

Android version 5.1.

On Thu, Jan 7, 2016 at 9:33 PM, Verizon Wireless Customer Support <

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Re: Message+ displays contact #, not name.
vzw_customer_support
Customer Support

This very helpful information Michael, thanks. You indicate that issue started 2 updates ago. Did you do a factory reset after any of those updates?
Manufacturers recommend doing a factory reset after a software update to resolve any potential post software update issues, or conflicting files. Please do a factory reset as per this link http://spr.ly/6584BXn2y; and ensure to disable the Automatic Restore option as per this link also: http://spr.ly/6585BXn2J


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Message+ displays contact #, not name.
user770
Member

To clarify, you’re asking me to do a factory reset where all my settings, apps, and files are deleted?

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Re: Message+ displays contact #, not name.
vzw_customer_support
Customer Support

@user770. I apologize for the confusion. Let's keep working at this. Since you are still having this trouble yes, we would recommend doing the Factory Data reset. If you are worried about losing important data on your phone you could use Verizon Cloud to backup your information http://vz.to/1PVVhYJ.
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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