Message+ does not open links
brothertrimble
Enthusiast - Level 3

On the messages+ website (I can't get the app to work at all on ANY of my devices). Someone sends me a link to a website, and it appears only as text, not a hyperlink that opens. I can't even copy & paste it!

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52 Replies
brothertrimble
Enthusiast - Level 3

I mistakenly hit the "correct answer" link, erroneously thinking that it would take me to the correct answer in stead of declaring that I had received it already. Did that close this whole conversation?

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jav6
Champion - Level 3

@brothertrimble wrote:

I mistakenly hit the "correct answer" link, erroneously thinking that it would take me to the correct answer in stead of declaring that I had received it already. Did that close this whole conversation?


Can't you hit the 'correct answer' link again to 'unanswer' the thread?

...Just another VZW customer...trying to offer some assistance...
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jav6
Champion - Level 3

@brothertrimble  Actually, click on the 'three line' icon upper right to see post options and select 'Not the Solution' to reverse your unintended 'Correct Answer'.

...Just another VZW customer...trying to offer some assistance...
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brothertrimble
Enthusiast - Level 3

Thank you! Still waiting for a solution to my original concern. Starting to get the run-around

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vzw_customer_support
Customer Service Rep

Hi, there! Thank you for all your patience. I want to make sure this is resolved for you. Please try uninstalling, and reinstalling the Message+ application. If that doesn't fix the issue with the app, the next step will be to report a bug. You can do this through the app itself, or through the App Store available on your OS. See instructions below.

 

Through Message+:

- Open the Message+ app.

- Click Menu > Get Help > Report a bug.

 

Through App Store/Page:

Visit the app and selecting the option to email the developer:

- App page on the Play Store for Android devices 

- App Store for iOS devices 

 

Once that is complete, keep your eyes open for an update for Message+.

 

*Breanna

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brothertrimble
Enthusiast - Level 3

I'm begging you to understand that the APP is ok; it's the Messages+ WEBSITE that doesn't work

brothertrimble
Enthusiast - Level 3

I'm feeling completely misunderstood. Once again, to be clear, the APP works well enough. I use the messenger+ WEBSITE more though and THAT's what's not working. Please read my previous posts for more detail

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RBoyle
Newbie

Any answer to the link problem yet?  I am using my Pixel 3 phone and hasn't worked for about 2 weeks.

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vzw_customer_support
Customer Service Rep

Two weeks is far too long RBoyle.  Let's turn this around.  Can you tell us more about what is happening in your specific case?  When did this first start?

-Sean

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brothertrimble
Enthusiast - Level 3

Nope. Crickets....

It seems to be the Verizon website, as it behaves equally on every platform (Safari, Chrome, Edge, Silk) that I use.

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vzw_customer_support
Customer Service Rep

Thank you for that info and for your time, patience, and troubleshooting assitance too.  We never give up when working to assist our customers.

 

Let's continue working together to get this matter resolved. Apps (e.g., Message +), like device, occasionally update. Have you checked the Message + app to view its updated version?  Here's how

 

1. Open/access the Message + app.

2.  In the upper left-hand corner, tap the three horizontal lines.

3.  Scroll down to Settings.

4. At the bottom of the display, you'll be able to view the Message + app version. It'll display as follows:

 

Verizon Messages version:

 

Please share your result with our team and community forum. Thanks!

 

 

-Robert C.

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brothertrimble
Enthusiast - Level 3

To be clear, are you asking me to do this from within the downloaded app? Because it works; and I could not find the version you're requesting on the message+ website. Recall that it's the website that doesn't work, not the app.

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vzw_customer_support
Customer Service Rep

No worries, we are still here. Could you please tell us when this issue started? Do you experience this same issue with the default text app on your device? ~Christian

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brothertrimble
Enthusiast - Level 3

Years ago the app worked quite well on the old Kindle, then stopped working so I removed it. Likewise, the app stopped working on all my PC's with Windows. The app now works on this iPad ok, though it won't play video clips sent from others' phones. All these changes have been true for a few years.

This new problem of the website not allowing hyperlinks to work is less than a year old, very frustrating, and is true across all platforms I use: Safari on the iPad, Windows 7 on a laptop, Windows 10 on several desktops, and Silk on the old Kindle Fire, and on both my home network and the one at work, though they both use the same local ISP (Comporium)....so I'm assuming it's a peculiarity with the website and not my software or settings.

Thanks for staying in touch, and I hope we can find a solution.

 

Stewart

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vzw_customer_support
Customer Service Rep

You are so welcome. Yeah if other links do work then it is the link itself. Don't hesitate to contact us if you need any other help. 

-Amber

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brothertrimble
Enthusiast - Level 3

Ongoing, unresolved problem

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brothertrimble
Enthusiast - Level 3

It looks like my concern didn't land; please know that the Verizon website for texting does not present ANY hyperlink as such, not clickable; huge pain. This is not resolved

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vzw_customer_support
Customer Service Rep

Sorry to learn that you are still having some troubles with the Message+ website. The message that you receive with a weblink, are you able to open the link from your cell phone through the Message+ application like normal? Or is the app operating the same way? 

-Kevin

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brothertrimble
Enthusiast - Level 3

Further, I'm not using a cell phone to access the website for this, only an iPad and several desktops

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vzw_customer_support
Customer Service Rep

We appreciate the insights. Please try the steps below and let us know how it goes.

  1. Restart Your Phone/tablet/desktop
  2. Clear Your Cache
  3. Update the App
  4. Update Your OS.
  5. Grant Needed Permissions

~Maria

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