Message+ does not open links
brothertrimble
Enthusiast - Level 3

On the messages+ website (I can't get the app to work at all on ANY of my devices). Someone sends me a link to a website, and it appears only as text, not a hyperlink that opens. I can't even copy & paste it!

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52 Replies
brothertrimble
Enthusiast - Level 3

THAT's what I'm experiencing. Thank you!

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vzw_customer_support
Customer Service Rep

Thank you for that info. Let's dig deeper. It appears that your browser may be caching on your end. Please sign out of your My Verizon account entirely and close any open browser windows. We apologize for the repeated attempts. Once completed, please re-access our website. We'll be right here to continue working with you.

 

Thanks! -Robert C.

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brothertrimble
Enthusiast - Level 3

Thank you for asking me to do this for a tenth time; same results: no hyperlink

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vzw_customer_support
Customer Service Rep

I appreciate all you've tried, brothertrimble. If you hover over the hyperlink, and select "Copy", are you able to Paste it in your web browser, as a possible work-around?  -Vanessa

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jav6
Champion - Level 3

@vzw_customer_support wrote:

I appreciate all you've tried, brothertrimble. If you hover over the hyperlink, and select "Copy", are you able to Paste it in your web browser, as a possible work-around?  -Vanessa


I am UNABLE to copy the text from a message in the web browser.  I tried Chrome, Firefox and MS Edge with all the same result. There is NO HYPERLINK, hence there is no 'hover and select "Copy".  You should be able to replicate the issue yourself.  Here is what I get when I highlight the simple text and right-click:

Desktop copy text link.jpg

 

...Just another VZW customer...trying to offer some assistance...
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brothertrimble
Enthusiast - Level 3

The only options I get in Chrome and Safari are "delete, message info, and report spam". I've mentioned this at least once in previous postings. In Microsoft Edge, however, there is an option to copy/paste, which occasionally works, but I don't use Edge that much ( or at all). I was hoping there'd be a simple setting either for the website or my security settings that could be toggled differently to reverse this issue, but tech support seems to be either stumped or apathetic, as this thread is more than a few weeks old

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vzw_customer_support
Customer Service Rep

Being able to access Verizon Message + is very important. Thank you for the info you've shared with our community forum. We see that many of our community members have offered solutions to help. We'd like to help you too. We apologize for your inconvenience.

 

Noting that you've attempted several troubleshooting steps and that you've contacted our Technical Support Team, typically, in instances when an issue hasn't been resolved, a Trouble Ticket would be recommended.

 

Can you share more info about this matter with our team? We'll do everything we can to get this resolved for you.

-Robert C.

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brothertrimble
Enthusiast - Level 3
 
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jav6
Champion - Level 3

@vzw_customer_support wrote:

I appreciate all you've tried, brothertrimble. If you hover over the hyperlink, and select "Copy", are you able to Paste it in your web browser, as a possible work-around?  -Vanessa


Can someone in @vzw_customer_support please forward this issue or open a ticket with the Verizon Messaging Team?  If you cannot, can you escalate it to your manager for them to address escalation to the Messaging Team?

...Just another VZW customer...trying to offer some assistance...
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brothertrimble
Enthusiast - Level 3

Nope

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vzw_customer_support
Customer Service Rep

Thank you for that info. May I ask what message notification are you viewing when you're attempting to access the Message + app?

-Robert C.

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jav6
Champion - Level 3

@vzw_customer_support wrote:

Thank you for that info. May I ask what message notification are you viewing when you're attempting to access the Message + app?

-Robert C.


-Robert C.  Who/what post are you responding to (can't you copy the posts' text for us to see)?  What 'info' are you referring to?  The issue has been clearly described in previous posts and it is NOT while 'attempting to access the Message+ app'.  Are you a bot?!?!

...Just another VZW customer...trying to offer some assistance...
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brothertrimble
Enthusiast - Level 3

Thanks jav6.....I really don't understand the incompetence or illiteracy or laziness being demonstrated so far.

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vzw_customer_support
Customer Service Rep

As a valued customer, your service and device concerns are our concerns too. Thank you for completing the troubleshooting steps. We certainly want to avoid having you repeat them again. Let's continue working together.

 

May I ask are you experiencing issues with other apps from your device? What happens when you try accessing the Message + app to send a text? (e.g., notification)

-Robert C.

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jav6
Champion - Level 3

@vzw_customer_support wrote:

As a valued customer, your service and device concerns are our concerns too. Thank you for completing the troubleshooting steps. We certainly want to avoid having you repeat them again. Let's continue working together.

 

May I ask are you experiencing issues with other apps from your device? What happens when you try accessing the Message + app to send a text? (e.g., notification)

-Robert C.


This is NOT AN APP issue!!!!  Have you read the previous posts?  Have you looked at the posted screen shots?  This is a WEB SITE ACCESS issue using the https://web.vma.verizon.com for Message+ texting.

You could become a 'valued' agent if you open a case and forward it to the web site administrators for Message+.

...Just another VZW customer...trying to offer some assistance...
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brothertrimble
Enthusiast - Level 3

All other 'apps' work just fine, but as established, I'm having trouble with the website, no the app. And if you're saying there is a 'website administrator' I would greatly appreciate knowing how to contact this person.

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jav6
Champion - Level 3

@brothertrimble wrote:

All other 'apps' work just fine, but as established, I'm having trouble with the website, no the app. And if you're saying there is a 'website administrator' I would greatly appreciate knowing how to contact this person.


The web site administrators may very well be the Verizon Messaging Team, accessed by email using [email address removed per the Verizon Terms of Service] or verizonmessages at verizonwireless dot com.

...Just another VZW customer...trying to offer some assistance...
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brothertrimble
Enthusiast - Level 3

Thanks for your help. I assume you see the email address was removed from your message

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jav6
Champion - Level 3

@brothertrimble wrote:

Thanks for your help. I assume you see the email address was removed from your message


Thats why I spelled it out, assuming they would edit the real address out.

...Just another VZW customer...trying to offer some assistance...
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brothertrimble
Enthusiast - Level 3

...and I noticed that right after sending the message; so sorry: you've been great.

 

Stewart 

brothertrimble
Enthusiast - Level 3

Ongoing, unresolved problem

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