Message+ for Mac Monterey
usmaak
Enthusiast - Level 3

Is there going to be a Message+  update that supports Mac Monterey?  I just updated my 2015 MBP and it now instantly crashes on start.  Even though it's always been a crashy product, I use it a lot on my MBP.  I would not have updated to Monterey if I had known that Message+ would not work.

Thanks

21 Replies
k_zarrabi
Newbie

I had the same issue when upgraded to Monterey OS and here how I fixed it.

  1. Go to your System Preferences in your MAC.
  2. Go to Security and Privacy.
  3. There you see 4 tabs - Select Privacy tab and unlock the locked key on the bottom left corner.
  4. On the left panel SELECT CONTACT. 
  5. On the right panel UNCHECK the Message+ 
  6. Restart your message+

This worked for me.

Apparently Apple Monterey OS doesn't want to allow message+ to have access to Contact in your MAC.

Best of Luck,

Kiumars

 

 

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soundmanbrett
Enthusiast - Level 2

Thank you @k_zarrabi . I have done that and did get Message+ working but Verizon still needs to update the app to make it work properly. It's strange that they updated the app two months ago and didn't make sure that it would work with Monterey. I know they had developer access to the new OS to test their update before they released it. @vzw_customer_support 

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vzw_customer_support
Customer Service Rep

We want you to get the most from the Message+ service, usmaak. Thanks for reaching out but sorry to hear about the issues after the update. Is the application updated with the latest version as well? What other issues have you been experiencing? Looking forward to hearing back. -Chris

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MickeyMouse50
Enthusiast - Level 2

Updated Yes.  Completely deleted and reloaded Messages + App with same results.  What I am experiencing is the App will not open.  Keeps generating an error report.

vzw_customer_support
Customer Service Rep

Thank you for that info. Are you experiencing issues with any other apps from your device? -Robert C.

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MickeyMouse50
Enthusiast - Level 2

No other app has been affected by this latest software update.  The VERIZON MESSAGES + took the hit.

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MickeyMouse50
Enthusiast - Level 2

is Verizon support going to provide any info on this or let this problem grow?

 

tthayer
Enthusiast - Level 1

I was able to get it working on macOS Monterey (12.0.1) by changing this setting:
Security & Privacy -> Privacy -> Contacts: Uncheck "Message+"

I can't see contacts's names anymore but the application does work again. The specific error messages in the console are:

error	10:46:21.061026-0700	kernel	5 duplicate reports for Sandbox: homed(548) deny(1) mach-lookup com.apple.AddressBook.ContactsAccountsService
error	10:46:21.061033-0700	kernel	Sandbox: Message+(49743) deny(1) sysctl-write kern.system_version_compat
error	10:46:21.333161-0700	Message+	volume does not support data protection, stripping SQLITE_OPEN_FILEPROTECTION_* flags
error	10:46:21.333828-0700	Message+	volume does not support data protection, stripping SQLITE_OPEN_FILEPROTECTION_* flags
error	10:46:21.372443-0700	Message+	Connection 1: received failure notification
error	10:46:21.372576-0700	Message+	Connection 1: failed to connect 12:8, reason -1
error	10:46:21.372769-0700	Message+	Connection 1: encountered error(12:8)
error	10:46:21.374938-0700	Message+	Task <AE9A6BC4-532A-4801-BF49-1CE708E9DC62>.<1> HTTP load failed, 0/0 bytes (error code: -1003 [12:8])
error	10:46:21.375597-0700	Message+	Task <AE9A6BC4-532A-4801-BF49-1CE708E9DC62>.<1> finished with error [-1003] Error Domain=NSURLErrorDomain Code=-1003 UserInfo={NSUnderlyingError=0x6000023a5d40 {Error Domain=kCFErrorDomainCFNetwork Code=-1003 UserInfo={_NSURLErrorNWPathKey=satisfied (Path is satisfied), interface: en0, ipv4, dns, _kCFStreamErrorCodeKey=8, _kCFStreamErrorDomainKey=12}}, NSErrorFailingURLStringKey=<private>, NSErrorFailingURLKey=<private>, _kCFStreamErrorDomainKey=12, _kCFStreamErrorCodeKey=8, NSLocalizedDescription=<private>}
fault	10:46:21.724812-0700	Message+	Change history operation performed with no stores

 The application appears to have the correct entitlement to access the address book so I'm not sure why this error is popping up.

soundmanbrett
Enthusiast - Level 2

That is allowing me to use the app again as well. Good catch. Now Verizon needs to update the app so that we have access to our contacts again. I looked and it's been a couple of months since Verizon updated the app so Monterey wasn't public yet but Monterey for software developers should have been available for them to do some testing.

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soundmanbrett
Enthusiast - Level 2

Now that the app is running I've also noticed that it doesn't seem to be updating with new messages. All of the messages are from before the update to Monterey. Nothing new has come in.

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vzw_customer_support
Customer Service Rep

It's very important that we are reviewing this with you, please send us a Private Note. *Gen

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soundmanbrett
Enthusiast - Level 2

Not sure why you need a private note. Message+ needs to be updated to make it work with MacOS Monterey. Allowing Message+ to access the contact list causes Message+ to crash.

vzw_customer_support
Customer Service Rep

We want to do everything we can to ensure your Message + is working correctly.  A private message has been sent to assist you further.-Sean

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ExR90
Newbie

I too cannot use Message+ with Mac on Monterey. Exact same problem. Just installed it, and try to open it and it immediately crashes and sends error report to Apple. If I deny contacts permission it will open, but I cannot attach it to my phone number as it just gives me an error after entering the PIN that I get via Text message.

This whole "let's move this offline" is not an acceptable response. We all are having this issue, the app clearly needs to be updated to work with Monterey.

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ExR90
Newbie

Verizon support PM'd me but the message is somehow marked in such a fashion that I cannot reply. It was asking my device I'm using. The mobile device is irrelevant, I can't get far enough to even register the app with my phone/account, as soon as you open it it crashes. 

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vzw_customer_support
Customer Service Rep

Hello, ExR90. We are very sorry to hear about the trouble that has been happening with the Message+ app working on your Mac device. We certainly want to make sure that we do everything that we can to ensure that this app is working correctly. When you use Verizon Message+ with My Verizon online, does it work correctly? -Brett

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soundmanbrett
Enthusiast - Level 2

It did finally update with the new messages but it crashed before that happened. After the crash, I reopened the app and the new messages were there.

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MickeyMouse50
Enthusiast - Level 2

Thayer...Many Thanks for this info.  I did uncheck the Message+ and it worked.  Thanks, Bill

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usmaak
Enthusiast - Level 3

I updated the application.  I also deleted it and reinstalled it.  It still crashes upon starting.  I've always had stability issues with it.  It crashes pretty often and gets very slow sometimes.

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vzw_customer_support
Customer Service Rep

What is the current software version of your Mac?-Joel

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