I have a Samsung Galaxy S 8+ and when I try to send a GIF now from the search menu, it says "no matches". Pictures and videos will show up, but no gifs. The gif keyboard terrible because you can't search for what you want and it is way too easy to hit a gif and send it while you're trying to scroll to find one, so being able to search for what you wanted was nice.
What happened to the gifs in the message+ search function?!
Me too? Any uodateu on this?
After an Android software update, commands and features are sometimes moved around, work differently or not at all. When this happens, there will be another update sent out to fix the issues. Please be patient while it's worked out. In the meantime, please see this app for more details: https://community.verizonwireless.com/t5/Samsung-Galaxy-S-Series/Message-gifs-not-working/m-p/110947...
TinaN_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Any update on this, @vzw_customer_support?? My phone is an HTC M9 and hasn't had a software update since January 2018 so that is not the cause.
Looks like this has happened again on the update that my phone just completed. Ugh! Please fix! When I pull up GIFS, it says "using GIF keyboard may result in charges". And when I try it, it will not work.
Kells7, we'll help fix this GIF issue one way or another. Can you please go into Settings, Apps and find the Message+ app. Please Force Stop and Clear Data on the app. You don't lose any personal information or texts in this step.
Make sure there's no updates for the Message+ app and try again. Keep us posted.
AlanS_VZW
Same issue. Also happening on my husband's, mom's and son's
I just reinstalled this app after about a month because my text messages were out of order only to find there is yet another problem with it. Please fix this Verizon!
I regret hearing that you have been having some trouble with your text messages, You_wish. I hope that using Verizon Messages has correct the issue with your messages being out of order. I to send my fair share of GIF's when I send text messages. I encourage you to contact the developer directly for assistance. They can be contacted under Developer here: http://spr.ly/6609E5vdV or you can send an email directly to VerizonMessages@VerizonWireless.com.
I hope that this information is helpful.
JosephE_VZW
Same issue. Images and Videos tabs work, but all I get is No Matches Found for the Gif tab, no matter what I search. Do I need to download a separate app that syncs up with Message+??
Hello Luke0808, I know how much I utilize gifs through messaging. We're actively working with all of this feedback to get to the bottom of this issue. Did this coincide with a software or app update? Do you get the same result if you use the default messenger?
MelissaP_VZW
I thought it might have been from deleting a gif keyboard or app, but it sounds like others are having similar issues. I should be able to search for gifs directly from the Verizon Message+ without having to download a separate gif keyboard correct?? I get search results for Images and Videos, but nothing for Gifs.
I have been having same issue for last 3 weeks. Have not been able to search GIFs in messenger app since phone did last update. 1st world problems but STILL extremely frustrating.
I have the same issue
I would certainly recommend troubleshooting the Verizon Message+ application. You can do so using the following link: https://www.verizonwireless.com/support/verizon-messages-faqs/#troubleshooting.
EstevanC_VZW
I have an LG k20v and have the same problem over the last 2 days. My husband's phone does not seem to have this problem. I can still receive gifs, but I can not use the search to find them.
Our Message+ app is an excellent feature, and we want you to enjoy it. Please tell me what's happening when you try searching for your gifs? When did this begin? Share details.
EvelynR_VZW
Started 2 days ago. I had not done the system update yet when I noticed gifs not working. I then did the update thinking it would maybe fix the issue which it didn't. When gifs are searched on message+ it just says "no matches."
can confirm it started on my wifes s9+ the now started on my s10+
You hit the + sign and go to the purple search button, type anything you like eg "Elvis"
this will result in several elvis images. now hit the video tab at the top of the results and you will now see several video results of Elvis next hit the Gifs tab and results say "No Matches Found"
Have tried clearing cache and doing an uninstall and re-install..same results
dave
I'm having the same issue, have uninstalled and reinstalled with no success. "No matches" has been appearing since last week.
We are sorry to read that you are having issues with sending GIFs on Message+, and we are here to help. What is the app version you are using? You can find this under Settings, and the number will be at the bottom of the screen.
PedroM_VZW
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