Message+ gifted data unredeemable

[Loretta5ue]

I’m unable to redeem gift data when I get this message 

You have received 1GB of Verizon Data

Click here to redeem your data: https://gift.vzw.com/redeem/ <<code redacted>>

When it redirects to a website it goes here

I have tried connecting with customer service but they don’t seem to help. I’ve tried sending it through my Verizon too and it doesn’t work there either just says it’s been billed or charged for purchase. Verizon says it will be refunded automatically but I don’t see it yet

has anyone else had this issue?

was it resolved?

Is Verizon in the processes of removing this? It seems like they keep forcing unlimited data 

 

 

[Loretta5ue]

So my bill was sent, the original 2g sent through My Verizon and the 1g sent using message+ were all charged to my account, and we haven’t received any of them:

I really wanted this data. (Just 1g, but nothing worked). Now I have to figure out how to get it back?

 

[vzw_customer_support]

Good morning. I would also be wondering what happened to my data gifts as well. I would love to help. Please meet me in a private message. -Amber

[Loretta5ue]

Your link in private message didn't work. You added your name to the end of it and the link didn't open until I stripped it

[vzw_customer_support]

Loretta5ue, I apologize you were unable to open the link provided in the private message. I have copied the link and pasted it below for your convenience. 

https://www.verizonwireless.com/support/    -Shelly