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Message+ gifted data unredeemable
Loretta5ue
Member

I’m unable to redeem gift data when I get this message 

You have received 1GB of Verizon Data

Click here to redeem your data: https://gift.vzw.com/redeem/ <<code redacted>>

AA2CEDD6-58D3-4FD2-AD72-8DCA3D2BA2CA.jpeg

When it redirects to a website it goes here

8FC4B9EA-2F80-4D04-966C-52DF64F7B645.jpegI have tried connecting with customer service but they don’t seem to help. I’ve tried sending it through my Verizon too and it doesn’t work there either just says it’s been billed or charged for purchase. Verizon says it will be refunded automatically but I don’t see it yet

776C8BDB-C747-4279-9AEF-F728817FBE9F.jpeg

has anyone else had this issue?

was it resolved?

Is Verizon in the processes of removing this? It seems like they keep forcing unlimited data 

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Re: Message+ gifted data unredeemable
Loretta5ue
Member

So my bill was sent, the original 2g sent through My Verizon and the 1g sent using message+ were all charged to my account, and we haven’t received any of them:

8856D5BB-8F15-4302-972D-428119F123A9.jpeg

I really wanted this data. (Just 1g, but nothing worked). Now I have to figure out how to get it back?

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Re: Message+ gifted data unredeemable
vzw_customer_support
Customer Support

Good morning. I would also be wondering what happened to my data gifts as well. I would love to help. Please meet me in a private message. -Amber

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Re: Message+ gifted data unredeemable
Loretta5ue
Member

Your link in private message didn't work. You added your name to the end of it and the link didn't open until I stripped it

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Re: Message+ gifted data unredeemable
vzw_customer_support
Customer Support

Loretta5ue, I apologize you were unable to open the link provided in the private message. I have copied the link and pasted it below for your convenience. 

https://www.verizonwireless.com/support/    -Shelly

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