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Message+ has a person not in my contacts
Vlk18850
Member

I had a person that message+ kept muting randomly. I looked that up and it was a known problem, I tried to follow some suggestions online and when deleting my contact to add it back I noticed that contact that was being muted was no longer in my phone but message+ had a contact for them under a different name. I'm not sure we're this second contact is coming from, but I would like to try to remove it to see if that helps with the muting issue. How do I find where this contact is located if not in my phone's contacts?

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Re: Message+ has a person not in my contacts
vzw_customer_support
Customer Support

That certainly is a strange occurrence Vlk18850. I welcome  the opportunity to assist you with that messaging issue. When viewing the contact that Message+ is associating that number with, do you show it in your contact list? If choosing Edit on that contact, does it show any linked accounts associated with it? What's the make and model of your phone?

 

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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