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Message+ is deleting my group messages randomly
MAMABREEN
Member

Every once in awhile my group conversation with two of my friends will disappear. Gone. Deleted. Not by me. So frustrating. If I do a restore from cloud backup and/or integrated messaging it doesn't come back. What the heck is going on? This has been happening randomly for over a month. I've tried wiping out all of my texts. Disabling cloud backup, and disabling integrated messaging. IT STILL KEEPS HAPPENING?!?!?!? And no I do not have the setting turned on to automatically delete after a certain message limit. And it doesn't appear to be happening to any other texts, just the group conversation with the same two people. One is on a Samsung on T-Mobile and the other is on an iPhone on Verizon. I'm at a loss. Please help.

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Re: Message+ is deleting my group messages randomly
vzw_customer_support
Customer Support

MAMABREEN,

 

Having access to all of your messages is a must. I welcome the opportunity to assist. I just need a few additional details. What's the make and model of your device? How much internal storage space do you have available in the memory? Also, when in the Conversations view (not the actual thread), do you get the option to Save Messages when pressing and holding down on that conversation?

 

EbonyR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Message+ is deleting my group messages randomly
MAMABREEN
Member

Hi,

The conversation disappeared again today. I just created a new one with the

same two people. Yes the Save Messages option is there when I click and

hold. I clicked Restore Messages and nothing came back.

I have a Moto Z Force Droid with 32 GB of storage (21.24 GB in use so 10.76

GB free). Here are all the specs from when I submitted a bug report:

OTT SubscriberId: 22baba4c100074ec862b493985

VersionName: 6.4.42

VersionCode: 30702

Build Number: 18

Build Date: Sat Jul 29 11:23:19 UTC 2017

Last Build Number: 0

Manufacturer: motorola

Model: XT1650

Product: griffin_verizon

RAM: MemTotal: 3870716 kB

SDK Version: 25

OS Release: 7.1.1

OS Incremental Version: 1

OS Codename: REL

SizeCache-Background Image@49f3b7f: size = 33644546, max = 128468008, used

= 26%, numItems = 1, active = true

SizeCache-MessageItem-old@c4afb7e: size = 1400, max = 44280196, used = 0%,

numItems = 14, active = true

SizeCache-MessageItem-new@498e89d: size = 0, max = 177120784, used = 0%,

numItems = 0, active = false

Picasso: size = 0, max = 26332105, used = 0%

Thank you!

On Mon, Sep 11, 2017 at 8:30 AM, vzw_customer_support <

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Re: Message+ is deleting my group messages randomly
vzw_customer_support
Customer Support

MAMABREEN Thank you for the information. I want to make sure you get the assistance that you need. We would like to dive a bit deeper into this for you. Can you please check your Message + settings. Please open your Message+ application > Tap the Menu (Three lines top left corner) > Settings > Advanced (under Advanced Settings)> Delete Old Messages. Do you have a conversation message limit? Please share details; we are here to help.

 

 

EvelynR_VZW


Follow us on Twitter @VZWSupport If my response answered your question, please click the “Correct Answer” button under my reply. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Message+ is deleting my group messages randomly
MAMABREEN
Member

No as I said in my original post I do not have it set to delete messages.

It will delete this particular conversation after a couple days even if

there are only a few messages in the conversation. No other conversations

are getting deleted that I can tell, even ones with more messages. Thanks!

On Tue, Sep 12, 2017 at 12:47 PM, vzw_customer_support <

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Re: Message+ is deleting my group messages randomly
MAMABREEN
Member

I take that back. I just noticed another group conversation had

disappeared. That one had 9 people in it and had less than 10 messages. I

received a text from the group this morning so it started fresh. Restoring

from integrated messaging did not bring anything back. So bizarre.

On Tue, Sep 12, 2017 at 12:47 PM, vzw_customer_support <

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Re: Message+ is deleting my group messages randomly
Ron16066
Member

I have the same problem. Message+, 2 other parties in the group message. Both VZW phones. I have a Motorola Turbo 2. I'm messaging one Motorola Turbo, one Samsung S8+. It does not delete from the other parties handsets.

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Re: Message+ is deleting my group messages randomly
vzw_customer_support
Customer Support

We don't like to hear when any of our customers are having text messaging issues Ron16066. Let's work on getting this issue fixed.  Have you removed the messaging + app and reinstalled it or reset the application? Is the software on your device up to date? How long have you had issues?

 

KinquanaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Message+ is deleting my group messages randomly
MAMABREEN
Member

You can't uninstall it because it's a stock app (unless you root the

phone). You can only disable or uninstall updates. I just uninstalled the

updates and cleared the cache and data and will see if that makes a

difference.

On Wed, Sep 13, 2017 at 4:47 PM, vzw_customer_support <

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Re: Message+ is deleting my group messages randomly
Ron16066
Member

I just uninstalled the updates and updated it again. Sent a test message and setting if it helps. Handset software is up to date, and it happened for the first time I noticed about 3 weeks ago.

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