Message+ issue

[SKYLARKIN613]

I just got a Moto Z play a few days ago. The one text conversation I've had on Message+ is not ordered correctly. All sent texts are together on the screen and all received texts are together on the screen. It makes it very difficult to follow the conversation. Please let me know what to do to fix this.

[jenniferh_vzw]

I can definitely see where that can caused confusion with your messages, SKYLARKIN613. I’m sure we’ll get all your messages in the right order. Just to be sure I’m on the same page, is this only happening with one person or with one group message? Are all those grouped messages restored from your prior device or are new messages still coming in out of order? Do you see the same strange order if you log into www.vzw.com/verizonmessages and view your texts through the Web App option?

Thank you

JenniferH_VZW

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