Message+ keeps crashing

[Esiebuhr]

Message + keeps creating crashing I've tried uninstalling and reinstalling but still the same issues.  This is very frustrating.  Im using a galaxy s9+ and was having no issues up until about a hour or so ago.  I've tried searching around for a solution to no avail.  

[Cheryl723]

I have an S9 and I am having the same exact issue as of about 2 hours ago.  I cleared the cache and data and rebooted my phone and it worked for 2 minutes and crashed again.  So frustrating as I use this app for work related issues!

[Esiebuhr]

Yeah I've tried the same things with the same results....I believe it's a bug on their end hopefully they'll get a solution asap

[Cheryl723]

It has to be a bug, just found out my kids are having the same issue on their S9's as well.  Hoping for a speedy fix!

[abc1233]

My Galaxy S7 is doing the same thing.

[Rpk219]

I also have a Galaxy s7 with the same sudden issue. Following for advice.

[vzw_customer_support]

We want to make sure that your device is working correctly at all times, we'll be glad to help. To get started, please power cycle your device, turn it off for 2 minutes then power it back on.

AlfredoL_VZW

[vzw_customer_support]

I am sorry that you are having issues with your Message + app crashing on your device. It is important to stay in touch via Message + app. Let me see what's going on and get this issue resolved. Since this was reported two days ago, are you still having the same issue? Are you able to make and receive calls? Please share an updated status of this issue so we can assist you further.

EdwinW_VZW

[vzw_customer_support]

Cheryl723, it is important that you still be able to stay connected through text. Help is here. This issue appears to have been temporary. We wanted to check in and see if you're back up and running.

MelissaP_VZW

[Ann154]

Report it to Google and send a crash report to the email address of the developer from the Play Store listing. 

[Esiebuhr]

Tried that hours ago no help from them or Verizon as of yet.  Getting very frustrated 

[Travisbaity]

I just went into the play store uninstalled and reinstalled. Working now. Tried that earlier no luck but it is now. Not sure if they fixed it but who knows 

[cmc2123]

Will messages be lost if you uninstall and reinstall?

[Travisbaity]

Mine didnt. All my messages are there

[GamerChic74]

Note 8 here and it's doing the same thing.

[fultonjones]

My Motorola e5play just did a system update and now Message+ won’t start. Says it keeps stopping....close app or send feedback. 

Does verizon have a fix ?

[vzw_customer_support]

fultonjones, I rely heavily on my texting for communication. I would be just as concerned if my Messages + app was closing out. I am here to help and we will get to the bottom of this. I see this post was 2 days ago. Are you still having the issue? If you are what is the zip code and nearest intersection?   SantoC_VZW

[Cathryne]

I have been having the same issue as well.  If I hold on the icon, I can at least compose a message.  But I have tried all the troubling shooting options as well without any resolve.  Hoping to see a fix.  Will Verizon send out something?  How will we know when it is resolved?  Just sit and wait, keep hitting the stupid icon and hope it works?   Very frustrating, but glad that it is not just me as I thought I had a virus. 

[vzw_customer_support]

We are sorry that is happening and we know how important text messaging is. Are you still having this same issue? If the answer is yes, we would like for you to uninstall the Message plus app and then reinstall and power your device off and on again. This will correct your text issue and here's a link if you would like instructions. .http://spr.ly/6600E0Doa

TinaN_VZW

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[Chiefaviator]

My wife's Note 8 started crashing about 2 hours ago.  My Note 8 started about 30 minutes ago.

[vzw_customer_support]

I am sorry to hear about your device Chiefaviator. I rely on my devices to work on a daily basis so I understand the importance of fixing this for you. I would love to help. Can you tell me more about what is going on with your device? Please elaborate on what you mean by crashing. AmberF_VZW