Message+ keeps crashing
Esiebuhr
Enthusiast - Level 2

Message + keeps creating crashing I've tried uninstalling and reinstalling but still the same issues.  This is very frustrating.  Im using a galaxy s9+ and was having no issues up until about a hour or so ago.  I've tried searching around for a solution to no avail.  

24 Replies
Cheryl723
Enthusiast - Level 2

I have an S9 and I am having the same exact issue as of about 2 hours ago.  I cleared the cache and data and rebooted my phone and it worked for 2 minutes and crashed again.  So frustrating as I use this app for work related issues!

Esiebuhr
Enthusiast - Level 2

Yeah I've tried the same things with the same results....I believe it's a bug on their end hopefully they'll get a solution asap

Cheryl723
Enthusiast - Level 2

It has to be a bug, just found out my kids are having the same issue on their S9's as well.  Hoping for a speedy fix!

abc1233
Enthusiast - Level 1

My Galaxy S7 is doing the same thing.

Rpk219
Newbie

I also have a Galaxy s7 with the same sudden issue. Following for advice.

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vzw_customer_support
Customer Service Rep

We want to make sure that your device is working correctly at all times, we'll be glad to help. To get started, please power cycle your device, turn it off for 2 minutes then power it back on.

 

AlfredoL_VZW

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vzw_customer_support
Customer Service Rep

I am sorry that you are having issues with your Message + app crashing on your device. It is important to stay in touch via Message + app. Let me see what's going on and get this issue resolved. Since this was reported two days ago, are you still having the same issue? Are you able to make and receive calls? Please share an updated status of this issue so we can assist you further.

 

EdwinW_VZW

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vzw_customer_support
Customer Service Rep

Cheryl723, it is important that you still be able to stay connected through text. Help is here. This issue appears to have been temporary. We wanted to check in and see if you're back up and running.

 

MelissaP_VZW

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Ann154
Community Leader
Community Leader

Report it to Google and send a crash report to the email address of the developer from the Play Store listing. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Esiebuhr
Enthusiast - Level 2

Tried that hours ago no help from them or Verizon as of yet.  Getting very frustrated 

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Travisbaity
Newbie

I just went into the play store uninstalled and reinstalled. Working now. Tried that earlier no luck but it is now. Not sure if they fixed it but who knows 

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cmc2123
Newbie

Will messages be lost if you uninstall and reinstall?

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Travisbaity
Newbie

Mine didnt. All my messages are there

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GamerChic74
Enthusiast - Level 1

Note 8 here and it's doing the same thing.

fultonjones
Enthusiast - Level 1

My Motorola e5play just did a system update and now Message+ wonโ€™t start. Says it keeps stopping....close app or send feedback. 

Does verizon have a fix ?

vzw_customer_support
Customer Service Rep

fultonjones, I rely heavily on my texting for communication. I would be just as concerned if my Messages + app was closing out. I am here to help and we will get to the bottom of this. I see this post was 2 days ago. Are you still having the issue? If you are what is the zip code and nearest intersection?   SantoC_VZW

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Cathryne
Enthusiast - Level 1

I have been having the same issue as well.  If I hold on the icon, I can at least compose a message.  But I have tried all the troubling shooting options as well without any resolve.  Hoping to see a fix.  Will Verizon send out something?  How will we know when it is resolved?  Just sit and wait, keep hitting the stupid icon and hope it works?   Very frustrating, but glad that it is not just me as I thought I had a virus. 

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vzw_customer_support
Customer Service Rep

We are sorry that is happening and we know how important text messaging is. Are you still having this same issue? If the answer is yes, we would like for you to uninstall the Message plus app and then reinstall and power your device off and on again. This will correct your text issue and here's a link if you would like instructions. .http://spr.ly/6600E0Doa

 

TinaN_VZW

 


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Chiefaviator
Enthusiast - Level 1

My wife's Note 8 started crashing about 2 hours ago.  My Note 8 started about 30 minutes ago.

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vzw_customer_support
Customer Service Rep

I am sorry to hear about your device Chiefaviator. I rely on my devices to work on a daily basis so I understand the importance of fixing this for you. I would love to help. Can you tell me more about what is going on with your device? Please elaborate on what you mean by crashing. AmberF_VZW

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