Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
Flyswatter
Member

HTC M8

Message= 6.4.35

For about two weeks now, when I power up my phone and go to Message+ the app starts as if its a new install and asks whether or not I want a public profile, etc. Then I have to wait while it "initializes".

Also, the desktop app now very rarely syncs with the phone.

Know issue? Any fix?

TIA

Labels (1)
Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
WOODSWOMAN13
Member

My Message+ started doing something unusual. I restart my Pixel phone every evening. In the morning, or any other time that I've restarted my phone, I must RESTART my Message+. The first prompt is 'Start Messaging,' followed up by 'PLEASE WAIT STARTING SERVICE,' and then perhaps most irritating, I must opt to NOT have a public profile. I contacted tech support at Verizon about a week ago. The rep (via chat) told me that due to allowing the update I'd recently done, Message+ would initially ask me to 'Start Messaging.' Well, I have to do this every time, and I am certainly not updating Message+ everyday; it is the Restarting of my phone that is making this happen, or so I believe. Anyone else have this problem, and perhaps know a fix?

Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
Elements
Sr. Member

Only things I could think of would be the usual check for updates for the phone and the app, and then clearing all data for the app in Application Manager. It will definitely run you through setup for the app again afterwards, but if it setup anything wrong previously. Otherwise, it might just be more convenient to switch to another messaging app until the next update is released.

Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
CGKILLER1220
Member

Ive been having this same issue. looks like its not retaining settings or preferences. most definitely and issue in the app. No answer on issue yet though from what i gathered.

Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
vzw_customer_support
Customer Support

I rely on my messages daily so I know how important it is to ensure it's working at all times. Was there any recent changes made to your phone when thsi started?  Have you verified if the app is up to date? If so, can you try resetting the app?

Thank You,

MichelleS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
JPJORDA_JJ
Member

I have been having this exact same issue every single day since I updated my new Google Pixel XL phone.

Has anyone found a fix for this? It's unbelievably bothersome and I can't believe an expensive phone like this would operate so lame like it has been.

Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
broddybounce
Member

I am having this issue, as well -- and Oreo upgrade did not fix it.  Verizon Customer Support -- please address this issue as it appears to be very common!

Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
broddybounce
Member

Addt'l msg to Verizon Customer Support ... BUMP!

Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
corigurl
Novice

Same problem, and it happened after I upgraded my Message+ app

Re: Message+ keeps starting with "Welcome" screen. Plus desktop app not syncing
broddybounce
Member

I just sent a tweet to Verizon Support to come back to this thread and HELP US!  Smiley Happy