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Message+ not Syncing Contacts

Message+ is not Syncing Contacts w/ either the contacts in "Contacts" nor the Verizon Cloud contacts. The address book in Message+ shows multiple contacts not present at all in these places. Where are these "contacts" pulling from and/or how is this corrected?? This is very annoying! (Galaxy S9)

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Re: Message+ not Syncing Contacts
Verizon Employee


I'm sorry to hear about what's going on with your Messages+ not syncing your contacts. I depend on this function myself, so I can relate. I'll be happy to help get this fixed for you. Can you tell me if your Messages+ application is updated? Are you having any issues with connecting to data on your S9?


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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Message+ not Syncing Contacts

I was having the same issue and searched and searched for an answer. I tried everything. Uninstalling, reinstalling, uploading to every cloud possible. Everything. I was living with it but was ready to take my phone and Macbook laptop to a Verizon store for help when I backed into the solution.
I opened my Apple Contacts App (which I never use and had only 4 contacts in it which had migrated there years ago) and uploaded the csv file of contacts I had downloaded weeks before in trying to solve this mess. As soon as the contacts uploaded, all the contacts in my open Message+ app appeared! Wow.
Hope this helps others. So simple, yet just like road signs and signs for hiking paths in many parks, there are gaps in the information which they expect you to automatically know how to fill in. Not always the case.