Message not delivered

Message not delivered. Stuck on sending. Texted fine Saturday. They are Verizon user but not iphone, not sure what phone and if this happened after IOS 10.2.1 update. Turned off imessage. Rebooted. Reset wifi. Reboot. Message still gets stuck in sending

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Re: Message not delivered
Customer Service Rep

SHERRYMurphy, we always want you to have the best service. Let's get your text messaging working again. What kind of iPhone do you have? Have you tried resetting your network settings (Settings>General>Reset)? Also, are able to send iMessages? Have you tried turning on your Send as SMS?

Javier_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!