Message+ not syncing at all on OSX Mojave
DAMSIS30
Enthusiast - Level 2

Message+ on OSX was progressively getting less and less useful as new versions of OSX have been released after Sierra. It sync'ed fewer and fewer messages, hung when viewing a thread with images, and crashed several times per day. Now, it doesn't sync anything at all with OSX Mojave v10.14. I've uninstalled, cleared settings, and reinstalled.

Verizon - do you plan to update this app at all to keep up with new OS releases ?  It's completely unusable now.

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30 Replies
misterlds
Enthusiast - Level 2

Adamg_vzw,

Please don't make comments like this. Read what is being said and try it on your own.

Do you have a Macintosh Computer?

Are you running OSX Version 10.14 Mojave on your Macintosh computer?

Is Verizon Message+ working for you?

There are hundreds of posts all over the internet from very technical people like myself.  We have tried EVERYTHING.  Verizon Message+ does not work on Macintosh OSX Version 10.14 Mojave for anyone.

FIX IT.

jeneller_vzw
Verizon Employee

DAMSIS30,

We want to make sure you can take advantage of this great feature. Let's get a few more details. Have you been able to log into your My Verizon account from your Mac to see if you can view your messages? Do you just have problems syncing the message or can you send? Can you view any older message or see your contacts?

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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misterlds
Enthusiast - Level 2

JenelleR_VZW

Of course we can log into our accounts and view messages with a web browser. That's not what we want to do.  We want to use a piece if software your company makes... it's called Verizon Message+.  It's a program you can download from the internet and install on your computer to view and send messages.  Do you understand that?  Do you need a little more help trying to understand the problem, or should we just wait for another person from Verizon to come along and not address the actual issue?

If you DON'T have a Macintosh Computer running OSX Version 10.14 Mojave with Verizon Message+ installed, please don't make any comments on this issue.

If you DO have a Macintosh Computer running OSX Version 10.14 Mojave with Verizon Message+ installed, please tell us why it's not working.

When we open Verizon Message+ on a Macintosh Computer running OSX Version 10.14 Mojave, NOTHING happens.  The main window comes up, no messages load, you can not send, receive, view, or do anything with the app.

We also have telephone numbers that we pay your company a ton of money for. Maybe you could call one of us to move this issue forward and get it resolved?

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DAMSIS30
Enthusiast - Level 2

Jeneller_vzw,

I can logon to the Verizon website and use the messages just fine, but this issue is not about your website, it's about the Message+ native OSX application, which does not function at all as we've all said.

VZW reps keep saying how much you all care about our experience, but I've not seen any evidence that you've made an attempt to reproduce the behavior so your engineers can fix it.

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vzw_customer_support
Customer Service Rep

I see. Thank you for sharing those details with us DAMSIS30. We know how difficult it can be to continue to have issues with your Message+ OSX application, and believe me this is definitely not the reason that we want you to have, and we will be glad to help you get this resolved. When was the last time that you updated the software in your device, and also have you checked to see if there are any pending updates that need to be made to your phone?

DavidR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Robisan
Newbie

1) This is NOT a phone app. This is the Message+ Apple Mac COMPUTER app. In my case an Apple Macbook Pro laptop computer.

2) I have updated to the latest Mac operating system named "Mojave" (version 10.14). Under this new, latest, current MacOS the VZW Messages+ app does not work. At all.

3) There is no update to the Message+ app for Mac computers. I have uninstalled and reinstalled the current, latest Message+ app on my Macbook Pro computer. It does not work. It will not sync. It will not retrieve messages. It will not send messages. It does nothing.

4) This MacOS computer app needs to be fixed and updated. I cannot state the facts any more clearly than this.

Can you please confirm for us that you have advised the VZW tech department that this app needs to be fixed and updated? Thank you.

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vzw_customer_support
Customer Service Rep

Robisan, 

 

Being able to use the Message+ app on your Mac is everything. We apologize for the trouble you're having. We were able to confirm that the Message+ app development team is aware of the trouble with the MacOS compatibility issues and they are actively working towards a resolution. We appreciate your patience while we work to return things to normal.

 

Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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nxfan
Newbie

Upgrading to Mojave on two of the three Macbooks I have has broken Message+.  The OS X app, not the iOS app.  I have completely removed the app from both, ran a filesystem search and removed all traces of anything Verizon, checked for system updates and reinstalled the Message+ app.  Yet every time I start the app it fails to sync.  I can use the website from my Macbooks with no issues.  My other Macbook which is running High Sierra is working fine. My Windows 10 laptop is working fine and the app on my Galaxy S8+ is working fine.  When will Verizon be updating the app in the Apple Store with a version of Message+ that will run under Mojave (OS X 10.14.xx)?

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misterlds
Enthusiast - Level 2

[removed]

Let me make this clear for the third time.

#1 We are only talking about Apple Computers running Mac OSX Version 10.14 Mojave.

[removed]

#2 We are talking about Verizon Message+ Version 2.4.7. This is an application from Verizon for Macintosh computers running OSX.

WE ARE NOT TALKING ABOUT ANY OTHER VERSION OF MESSAGE+

Our phones work fine.

Message+ works fine on all other devices including the browser application on web.vma.vzw.com

There is nothing wrong with our Message+ accounts.

The problem started happening with Mac OSX Version 10.14 Mojave released a few weeks ago.

[removed]

This is not a device problem, this is not an account problem, this is not a user problem... it's a problem with the application.

Content modified as required by Verizon Wireless Terms of Service

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DAMSIS30
Enthusiast - Level 2

@adamg_vzw

Did you even read the post ?  This is for an OSX system not IOS, and two of us have tried your software on brand new OSX Mojave installation with the same failed results.

Does Verizon bother to test for the issue themselves before responding to these questions ?  Pretty easy to replicate in this case.

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