Message+ not syncing at all on OSX Mojave

[DAMSIS30]

Message+ on OSX was progressively getting less and less useful as new versions of OSX have been released after Sierra. It sync'ed fewer and fewer messages, hung when viewing a thread with images, and crashed several times per day. Now, it doesn't sync anything at all with OSX Mojave v10.14. I've uninstalled, cleared settings, and reinstalled.

Verizon - do you plan to update this app at all to keep up with new OS releases ?  It's completely unusable now.

[vzw_customer_support]

DAMSIS30, making sure that you're able to use Message+ on your Mac is of the utmost importance. We definitely don't want this to be an ongoing issue with your Message+ functionality. Do you get any error messages when attempting to use Message+? When did you first start experiencing these issues? 

LauraF_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DAMSIS30]

I don't get any error messages, it silently fails to sync anything. This started happening immediately after the OSX Mojave install, I've tried it on two separate Macs and both behave the same.

[adamg_vzw]

DAMSIS30,

Your efforts are appreciated. Another options would be to reset the device completely to factory settings and seeing if the issues persist. If your device is backed up, you can see how to restore your device to factory settings here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support .

AdamG_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DAMSIS30]

@adamg_vzw

Did you even read the post ?  This is for an OSX system not IOS, and two of us have tried your software on brand new OSX Mojave installation with the same failed results.

Does Verizon bother to test for the issue themselves before responding to these questions ?  Pretty easy to replicate in this case.

[misterlds]

Adamg_vzw,

Please don't make comments like this. Read what is being said and try it on your own.

Do you have a Macintosh Computer?

Are you running OSX Version 10.14 Mojave on your Macintosh computer?

Is Verizon Message+ working for you?

There are hundreds of posts all over the internet from very technical people like myself.  We have tried EVERYTHING.  Verizon Message+ does not work on Macintosh OSX Version 10.14 Mojave for anyone.

FIX IT.

[jeneller_vzw]

DAMSIS30,

We want to make sure you can take advantage of this great feature. Let's get a few more details. Have you been able to log into your My Verizon account from your Mac to see if you can view your messages? Do you just have problems syncing the message or can you send? Can you view any older message or see your contacts?

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DAMSIS30]

Jeneller_vzw,

I can logon to the Verizon website and use the messages just fine, but this issue is not about your website, it's about the Message+ native OSX application, which does not function at all as we've all said.

VZW reps keep saying how much you all care about our experience, but I've not seen any evidence that you've made an attempt to reproduce the behavior so your engineers can fix it.

[vzw_customer_support]

I see. Thank you for sharing those details with us DAMSIS30. We know how difficult it can be to continue to have issues with your Message+ OSX application, and believe me this is definitely not the reason that we want you to have, and we will be glad to help you get this resolved. When was the last time that you updated the software in your device, and also have you checked to see if there are any pending updates that need to be made to your phone?

DavidR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[misterlds]

[removed]

Let me make this clear for the third time.

#1 We are only talking about Apple Computers running Mac OSX Version 10.14 Mojave.

[removed]

#2 We are talking about Verizon Message+ Version 2.4.7. This is an application from Verizon for Macintosh computers running OSX.

WE ARE NOT TALKING ABOUT ANY OTHER VERSION OF MESSAGE+

Our phones work fine.

Message+ works fine on all other devices including the browser application on web.vma.vzw.com

There is nothing wrong with our Message+ accounts.

The problem started happening with Mac OSX Version 10.14 Mojave released a few weeks ago.

[removed]

This is not a device problem, this is not an account problem, this is not a user problem... it's a problem with the application.

Content modified as required by Verizon Wireless Terms of Service​

[Robisan]

1) This is NOT a phone app. This is the Message+ Apple Mac COMPUTER app. In my case an Apple Macbook Pro laptop computer.

2) I have updated to the latest Mac operating system named "Mojave" (version 10.14). Under this new, latest, current MacOS the VZW Messages+ app does not work. At all.

3) There is no update to the Message+ app for Mac computers. I have uninstalled and reinstalled the current, latest Message+ app on my Macbook Pro computer. It does not work. It will not sync. It will not retrieve messages. It will not send messages. It does nothing.

4) This MacOS computer app needs to be fixed and updated. I cannot state the facts any more clearly than this.

Can you please confirm for us that you have advised the VZW tech department that this app needs to be fixed and updated? Thank you.

[nxfan]

Upgrading to Mojave on two of the three Macbooks I have has broken Message+.  The OS X app, not the iOS app.  I have completely removed the app from both, ran a filesystem search and removed all traces of anything Verizon, checked for system updates and reinstalled the Message+ app.  Yet every time I start the app it fails to sync.  I can use the website from my Macbooks with no issues.  My other Macbook which is running High Sierra is working fine. My Windows 10 laptop is working fine and the app on my Galaxy S8+ is working fine.  When will Verizon be updating the app in the Apple Store with a version of Message+ that will run under Mojave (OS X 10.14.xx)?

[vzw_customer_support]

Robisan, 

Being able to use the Message+ app on your Mac is everything. We apologize for the trouble you're having. We were able to confirm that the Message+ app development team is aware of the trouble with the MacOS compatibility issues and they are actively working towards a resolution. We appreciate your patience while we work to return things to normal.

Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[misterlds]

JenelleR_VZW

Of course we can log into our accounts and view messages with a web browser. That's not what we want to do.  We want to use a piece if software your company makes... it's called Verizon Message+.  It's a program you can download from the internet and install on your computer to view and send messages.  Do you understand that?  Do you need a little more help trying to understand the problem, or should we just wait for another person from Verizon to come along and not address the actual issue?

If you DON'T have a Macintosh Computer running OSX Version 10.14 Mojave with Verizon Message+ installed, please don't make any comments on this issue.

If you DO have a Macintosh Computer running OSX Version 10.14 Mojave with Verizon Message+ installed, please tell us why it's not working.

When we open Verizon Message+ on a Macintosh Computer running OSX Version 10.14 Mojave, NOTHING happens.  The main window comes up, no messages load, you can not send, receive, view, or do anything with the app.

We also have telephone numbers that we pay your company a ton of money for. Maybe you could call one of us to move this issue forward and get it resolved?

[Robisan]

Just curious - Does Verizon simply not care that this app doesn't work? Can we at least get an acknowledgement from Verizon Customer Service that this problem is unresolved?

‎Message+ on the Mac App Store

There's the link. That app is broken. It does not work AT ALL on the current Mac operating system.

Buelher? Buelher?

Pretty please, can we get some help here? Thank you.

[misterlds]

Clean install of Mac OS 10.14 Mojave.  Message+ does not work at all. Get your act together Verizon.

[Robisan]

Hey Verizon, your entire Message+ macOS app is broken. IT DOES NOT WORK. AT ALL.

Are we ever going to get a real response or fix for this?

[misterlds]

When is this going to be resolved?  Verizon has revenue of $126 billion dollars.  I think you can afford to pay an App developer to fix this problem.  We're going on a month with no resolution or quality feedback.  As a consumer, I made my purchasing decision of hardware and wireless carrier based on features.  One of the most important features to me is the ability to respond to text messages on my computer.  I keep paying full price for Verizon service, but I'm not being provided with the tools I need to use it.

[DAMSIS30]

Three weeks ago I also submitted an issue report through the app interface and received an auto-reply that the report was received and someone would get back to me, but no surprise I never received a response from a human.

History proves once again, Verizon doesn't care about this app.

[RAYMIL79]

I updated my MAC to Mojave and I now am also having this issue.  I had to search for a current thread that pertained to the issue.  This seems like such an easy issue to be fixed.  I did some packet captures and it appears the tlsv1.2 on the server is not compatible anymore with the client.  Sessions to Dst: 69.165.107.22  are being reset because the server tls and the client tls appear to not be able to negotiate an encrypted session.

Verizon:  Hint - you can fix this!

[RAYMIL79]

Verizon?  Can we at least get an ETA.  I need to decide if I can wait for the update or if I need to downgrade my MAC