I have a solve that might help.
I couldn't text across devices until I went online on a desktop, went to my account, then text from web, and then clicked "agree" on the cross-platform messaging notice.
From then on, every device began to sync properly. Hope this helps!
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Air_Support It's wonderful when we share what works. Thank you for taking the time to share here on this forum. Have a great evening. -Dolores
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