Message + not using the proper notification sound.
Jon_Von
Enthusiast - Level 1

I just got the Samsung S23 Ultra and I set my default text messaging app to Message +.  I set up all notifications  to be a specific sound within the Message+ app.  (Message+ Settings - Customize - Notifications - Sound).  However it only wants to use the notification sound within the sound settings of the phone itself.  I don't see any other thread that fixes this issue.  I need help trying to get Message + to use the correct notification sound for new messages without having to change the notification sound for all notification for every app on the phone.

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Re: Message + not using the proper notification sound.
vzw_customer_support
Customer Service Rep

Hello, Jon_Von and please Clear Data and Force Stop the Message+ app and try again. Please also make sure the app is up to date via the Google Play Store. If the notification sound is still wrong please keep us posted.

 

- Alan

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Re: Message + not using the proper notification sound.
Jon_Von
Enthusiast - Level 1

Thank you for replying.  I'm not sure how the clear the data for the message + app.  I am able to force stop the app.

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Re: Message + not using the proper notification sound.
vzw_customer_support
Customer Service Rep

Jon_Von, below is a link with the step by step instructions to clear the cache on apps with your phone. Let us know if this helps. 

 

https://www.verizon.com/support/knowledge-base-303984/

 

*Joshua

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Re: Message + not using the proper notification sound.
jackboh33
Enthusiast - Level 1

I've spent time on the phone with Verizon Support and after no success they directed me to Samsung Support. Their concern was,  will the notifications play correctly with Samsung Messaging App. It did play correctly with their app. That was the end of their Support.  So the problem still exists for me. If I want to use Verizon Message + I'm locked into the same sound no matter what I select. The problem is the app, now how about a fix.

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Re: Message + not using the proper notification sound.
bfs3224
Enthusiast - Level 1

I just got the S23 this week and I am having the same issue regarding Verizon Message+. First of all I am surprised this problem persists and I agree with the previous poster "Jackboh33" that this is a Message+issue.

For clarity, there are three hierarchical areas where the sound for Message+ notifications can be set. I think most people should find the following bullets intuitive regarding setting these notification sounds.

1) At the system level. I.E. Settings > Sounds And Vibrations > Notification Sound. This setting applies to anything that notifies the user. Overriding this setting would be the responsibility of the app.

2) At the "parent" level of Verizon Message+ App > Menu bar at top left of the App > Customize > Notifications.  It makes sense that at this level all contacts would trigger this notification sound which would override the above system setting. The caveat would be that a specific contact has a custom sound which overrides this "parent" setting as depicted in bullet 3 below.

3) While in an individual contact's message thread, click on three dots on upper right. Go to Customize > Notifications.  It makes sense that if this sound is set to something different than the "parent" setting (above), then this contact's sound would honor the specific sound set thereby overriding the parent.

Hello Verizon support. This is a frustrating issue since the use case is clear. At a minimum each app should be able to have it's own sound to alert the user and a fix for this should be simple, yet the issue persists. This is not an OS issue nor is it a Samsung issue.

Regards

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Re: Message + not using the proper notification sound.
vzw_customer_support
Customer Service Rep

bfs3224, we want to make sure that you're able to set up your device just how you want it. We'll send you a Private Note so we can gather more info.

~Jesse

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Re: Message + not using the proper notification sound.
vzw_customer_support
Customer Service Rep

We're here to help. Let us know if you need assistance. ~Peter

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