Message+ on MacBook Pro runs very slow and lags very badly
rzimon
Newbie

Using Message+ version 2.5.2 on my MacBook Pro (Retina, 13-inch, Mid 2014) laptop.

My laptop is running macOS Mojave 10.14.6 

Everytime I open Message+ it lags very badly and to the point that most times I shut it down right away. It's been an issue from the time I loaded it months ago. 

Is this just the quality of softare the end user must either deal with or remove it from their device? If so what value does Verizon add by having products put out there that dont perform? Ive seen so many people complain about this product so apparently its a global issue.

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21 Replies
waal
Enthusiast - Level 2

This is an ongoing problem for many of us.   The only app that crashes often on my three Imac or Macbook running the most recent  MacOS  and Messenger software...

MrsIvan
Newbie

I am having the same issue with my iMac and a mac mini.  All running Catalina all on high speed ethernet connections.

MrsIvan
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vzw_customer_support
Customer Service Rep

Hello MrsIvan,

 

Thank you for the details you included. I'm sorry to learn of the issues you've had. Our app developers work hard with manufacturers to improve the services, and resolve any issues that come up. Please reach out to them at VerizonMessages@VerizonWireless.com with additional feedback.

 

ChristinaB_VZW

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Iceraider_12
Enthusiast - Level 1

Seriously Verizon, this has been an on going issue for over a year.  You are ignoring your customers complaints about the problem by telling us to email your developers.  There's enough message threads of people complaining about this problem that you shouldn't need us to email your developers directly.  Verizon has a lot of money, buy one of your developers a Macbook and let them use your Message+ app on it for 30 seconds and they'll see the issue.  You folks clearly don't use your own product or you'd know this isn't an isolated incident.  

vzw_customer_support
Customer Service Rep

I understand your concern, Iceraider_12! I know how important it is to be able to use our products easily, and I want your Message+ to work smoothly no matter where you are using it. Reaching out to the developer email is a direct way for people to submit feedback, and have their issue resolved. However, we can also help here if you would like to troubleshoot Message+ in more detail. Do you have any issues on other devices, or only on your MacBook Pro? - Michelle_VZW 

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SriKala
Newbie

I'm officially deleting this app.

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vzw_customer_support
Customer Service Rep

rzimon, we want to ensure you can use Message+ on your MacBook Pro as needed. We welcome the opportunity to assist with this matter. At present, there are no known issues with the Message+ Desktop app and MacOS Mojave 10.14.6. There was a syncing issue for some when 10.14 was first released last year but that was resolved with an update to the Desktop app last November. Currently, the only known issue is with Windows 10. Since your app is running slowly, we would recommend uninstalling and reinstalling it to see if the performance improves with a clean install. If you still encounter an issue, let us know so we can look into getting a ticket filed. 

 

EbonyR_VZW

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waal
Enthusiast - Level 2

That is simply not true,  there are many of us in the community complaining about it crashing and lagging on the Mac Platform.    It seems that the software is unfixable,  perhaps it might be better to start from scratch with a new approach to the design.

 

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vzw_customer_support
Customer Service Rep

We definitely do not want you to feel this way. Our main goal is to help you get the Message+ app working properly on your computer. Could you please uninstall the app and reinstall it? Please let us know if this corrects the current issue.

GeovannJ_VZW

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markfjohnson
Enthusiast - Level 1

Would like to see some fixes here because I too have experienced this problem and have been experiencing this problem for a while.  Verizon always says they are unaware of the problem (read the postings please) and never fixes it when I raise the issue as others in this thread have done.   This MacOS app has great possibility.  PLEASE work with your engineering group to realize that possibility.

Rmoran
Newbie

I had the same problem as rzimon on my MacBook Pro, first with Mojave and continuing with Catalina. I do not have any problem when using the app on my iPad. I found that the lag only occurred when I was dealing with threads with many messages. I noticed the lag particularly when trying to type a reply. There isn't a problem with shorter threads.

I tried uninstalling and reinstalling, and it made no difference. Since this is only happeniing on my MacBook Pro (with two different versions of OS), and not with the iPad, I think there must be a programming issue of some sort.

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vzw_customer_support
Customer Service Rep

Rmoran, we certainly want everything to work for you the way that it should be. Most likely only happening with the larger threads, since the app is constantly refreshing the messages. 

 

However, you can alert our App Developers for that app at VerizonMessages@VerizonWireless.com

 

StevenG_VZW

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HHgarris
Enthusiast - Level 1

I am having the same issue 

Message+ version 2.5.2

macOS Version 10.14.6 (18G1012)

 

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vzw_customer_support
Customer Service Rep

Hello HHgarris, having issues with the Message+ on your MacBook can be frustrating, especially if its running slow and lags badly. When did the issue start? What recent changes have occurred? Aside from the speeds, any other issues?

 

GilbertoL_VZW

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HHgarris
Enthusiast - Level 1

I have OSX mojave and it has lagged since ive installed it.  Mid November. Is there an app update coming out soon?  Lots of people are having this issue but I dont see anyone getting it resolved.

Thanks

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vzw_customer_support
Customer Service Rep

Thanks for visiting our community member forum, HHgarris. We're sorry to learn that you're experiencing lag on your device. To clarify, only the Message+ app lags on your MacBook Pro since updating the iOS? How much storage spaces is available on the drive that the app is installed on? Have you tried uninstalling and re-installing it? EricW_VZW

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toniintc
Newbie

I have the same issue.  It's basically unusable on my up-to-date Macbook Pro.  Uses all CPU resources and lags badly.  Seriously - you have many people with the same issue, this shouldn't be that hard to fix.

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toniintc
Newbie

Also, I should note that I have a work Macbook Pro and a personal one and I experience the same on both.  I've uninstalled and reinstalled.

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vzw_customer_support
Customer Service Rep

toniintc,

We appreciate the details, and are sorry to hear you are having concerns with the software. What happens if you power your devices down, wait 30 seconds, then power back on?

KatiM_VZW

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lhofm
Enthusiast - Level 2

Powering down and waiting before powering up is not helpful. 

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