When I go to Message+ on the web at https://web.vma.vzw.com/vma/web2/Message.do
Often it keeps on automatically reloading over and over again and I cannot send any messages. My only recourse is to logout the account at https://www.verizonwireless.com/ then close the web browser and re-open the browser and login back in. It's almost maddening to do this almost every time I need to check my text messages on the web. This is a very bad user experience.
We want you to have only the best user experiences, jaredev. Being able to view your messages online can certainly come in handy. We want to ensure we get this to work properly for you. Does this happen in multiple browsers, like Internet Explorer, Safari, and Chrome? Do you have the same issue when you log in via this link: https://login.verizonwireless.com/amserver/cdcservlet?realm=vzw&goto=https%3A%2F%2Fweb.vma.vzw.com%3...? How long have you been having this issue?
NicoleB_VZW
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I'm using the latest Google Chrome and this happens on Windows, MacOS, and Linux. I've had this issue ever since I was forced to switch to Verizon Message+ because I got the Palm.
That link you gave in your reply doesn't trigger the automatic reloading issue. I've updated my bookmark for this site to the working link.
Hello,
Unfortunately, the link you supplied didn't help any. The auto-reloading issue came back. Using the latest version of Chrome on Windows 10.
Thanks so much for trying, jaredev. Our goal is to ensure you are able to access the messages on the web without any added frustration. Thank you so much for doing everything you have done so far.
Verizon Messages - Text Over WiFi & Cellular | Verizon Wireless
Can you access that link to install it on your computer again? I will also be sending you a Direct Message in order to gather more details from you that will help us get to the bottom of this concern for you.
TamaraH_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Happens to me too......Pretty lame that a company like verizon can't get this right......horrible, horrible, horrible - phone is soon to be replaced - won't buy verizon and might as well try apple. This issue with Message + and other issues have been going on for a very long time and verizon wants us to troubleshoot the application rather than being able to use the program efficiently....JOKE
same problem for me too, please fix this VZ
The Windows Desktop application is not compatible with Windows 10 computers. The Windows messaging client for Verizon messages is being temporarily removed to prevent syncing issues. Please use the messaging web client as a windows alternative using the steps in the following link: https://www.verizonwireless.com/support/knowledge-base-54302/. Does this help clarify?
LorenzoP_VZW
@vzw_customer_support wrote:The Windows Desktop application is not compatible with Windows 10 computers. The Windows messaging client for Verizon messages is being temporarily removed to prevent syncing issues. Please use the messaging web client as a windows alternative using the steps in the following link: https://www.verizonwireless.com/support/knowledge-base-54302/. Does this help clarify?
LorenzoP_VZW
@vzw_customer_support , @lorenzop_vzw , Your response does not clarify the issue reported being the Web based messaging access repeatedly reloading. I replicated it before however testing just now did not show the issue. Can you CLARIFY whether the Verizon Messaging Team made any changes?
I already uninstalled/installed the app. I'm not doing anything unusual beyond using the app and the website. It would save time for everyone involved if the engineers/developers simply used them regularly in production environment. It's very likely they will run into this issue within a few hours and be able to reproduce it themselves. It seems like the QA (Quality Assurance) and Acceptance tests weren't executed very well. I ran into this immediately when I switched to Verizon Message+ mobile app and the web interface without doing anything odd.
Appears to be something related to your account or your browser settings/add-on's. I am using Chrome (Version 71.0.3578.98 (Official Build) (64-bit)) on Windows 10 and not seeing any issues.
Close the tab then give it a while (few hours?). When you go back to open up the site again to check messages on the web, click on one of persons to bring up the list of messages with that person, it'll start reloading.
Already reproduced on several browsers on Windows, Mac, and Linux. Without extensions as well.
I am using Safari. Web messages will not appear. The site continues to reload and states to check back later. It has been 48 hours of the same message. Web messages are an extremely important part of Verizon’s service. Please get it up and running soon!
The inability in last few days to show messages is new and likely separate issue.
Okay, maybe so. Do your messages appear now? If so, maybe I need to call. Three other friends logged in and they see the same message, so it doesn’t appear to be specific to my account.
I do not get messages on the web anymore, this started recently.
Jaredev, we'd like to be able to look into this closer. Can you plpease confirm if this issue is only present when logging into the Verizon Message+ as the primary messaging app on your device?
JoseL_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This issue isn't on my device, it's on the web.
On Mon, Jan 14, 2019 at 10:41 PM vzw_customer_support <
Any fix coming for the auto-reloading problem on the web version of Messages+?
jaredev, we understand the importance of being able to access your messages, and we're going to do everything possible to help. Did you get a chance to call the number that was provided? Have you tried to access your messages again since you last spoke with us? If so, are you still encountering the same issue?
PriscillaG_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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