It's not hard to nail down. Log into your texting webpage and try to use it and within 5 minutes you'll see the problem. My next service provider will have this problem solved.
When I go to Message+ on the web at https://web.vma.vzw.com/vma/web2/Message.do
Often it keeps on automatically reloading over and over again and I cannot send any messages. My only recourse is to logout the account at https://www.verizonwireless.com/ then close the web browser and re-open the browser and login back in. It's almost maddening to do this almost every time I need to check my text messages on the web. This is a very bad user experience.
On my Windows 10 PC with Chrome, I just accessed the messaging website, logged in and accessed/displayed my first message in the list. I accessed/displayed the second message successfully as well. I scrolled up in the message and looked at a picture I had sent. I got the 'reloading' spinning dots icon and my message list reloaded and I could NOT open the first message. It did this a couple of times again (reloading) with no success opening any of my messages in the list. I then clicked on my browser 'reload the page' icon and everything was fine again. I accessed a couple of messages with success and waited for the 'reloading' to occur again which it did NOT. This appears to be sporadic. priscillag_vzw Maybe you or tech support can use a browser and access the messaging website to see if you can replicate the issue.
I appreciate that information, jav6. I'll be sure that we take a look into this for you. If you run into any additional issues, or would like to provide any additional information about it, please let us know.
PriscillaG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Please take some initiative on your part to be proactive and see if you guys can reproduce this issue. Also if this is a known issue bring worked on, mention it here so everyone doesn't waste their time trying to report it.
I'm not interested in going around in circles, this is the third attempt I've made at trying to resolve this with Verizon. This issue is still ongoing.
I've been having this problem for well over a year now. I only use the Verizon Messages web page because the Messages app does not work on my corporate computer due to our network (it's the only app that doesn't work for this reason). The page refreshing of the https://web.vma.vzw.com/vma/web2/Message.do page doesn't happen all of the time. Sometimes it refreshes constantly. Sometimes it waits until I type something before refreshing. Sometimes it just takes a click on a conversation. Sometimes it just constantly refreshes without any interaction at all.
So far, I can only say I've noticed the issue with Chrome, both on a Mac and a PC. I mostly use only Chrome, but a quick test in Firefox showed no issue.
I switched to Firefox in hopes it was Chrome-related bug but the issue was still present while using the Firefox browser.
Great news, jaredev, the issue has been corrected. I am so sorry you felt you were going around in circles and we thought you might call a technician directly for faster assistance. I apologize it took awhile, and that you contacted us three times in this format because this can be slow to deliver. We appreciate your patience while we worked on this.
The issue may seem ongoing if you haven't recently cleared your browser history. Please delete your cookies and cache. Once you have, that will allow your system to download correctly. If this still gives you any trouble, here is a link you can try. Please let us know if you still need assistance: https://www.verizonwireless.com/support/knowledge-base-203105/.
TinaN_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Please read our posts carefully - this is _not_ the Windows app, this is the WEB APP. The issue is still going on as of this morning.
A browser accessing the Message+ service is NOT an APP. Just how are you accessing Message+? On a desktop, there is a Message+ app that can be downloaded or are you just using a browser to open the link to the Message+ page (seems to be the case)?
"Web App" is the correct terminology to use here:
"What is meant by Web application? In computing, a web application or web app is a client–server computer program which the client (including the user interface and client-side logic) runs in a web browser. Common web applications include webmail, online retail sales, and online auction."
Yes, I am using the browser to read/send Message+ texts, not the desktop app.
THE ISSUE PERISTS!
I confirmed both on my regular Chrome browser with cache, etc. cleared as well as a browser that I have never used the Messages web app. Still endless reloads.
Fortunately, I won't have to deal with this nonsense much longer. After 20-years a customer, I'm ditching Verizon in two days. Good luck, everyone else.
paulmz,
The last thing we want is to see you go! Your 20 years of loyalty to us is very much appreciated. I'm sorry that you're having problems with the web browser refreshing making using the Verizon Messages online unusable. This is definitely not the experience we want for you at all. Allow me to investigate this further for you so we can find a resolution as quickly as possible, as a year is way too long to have this trouble. I've sent you a Private Message so that I can gather much-needed information to assist you further. Please respond to me in the Private Message to proceed. Thanks!
AliciaD_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Can we talk with someone higher up in the organization about this issue that has not been resolved, despite numerous attempts by customer service reps to fix this? Can we talk with the project lead or one of the engineers behind the web version of Message+? My email is [removed] and I'll be glad to explain how to reproduce it. It's my professional opinion that the engineering team should be dogfooding so they can see for themselves what the production user experience is really like.
Personal information removed as required by Verizon Wireless Terms of Service
This issue is still ongoing for me as well. I spent hours of my time fighting with customer service during the "Your request cannot be processed. Try again later" issues they were having a month or two ago. Literal hours, because every time they seemed to have it fixed it would break again a couple days later, and every one of the Tier 1 CSR people have poor reading comprehension (as you have seen above with the whole website app versus desktop app versus phone app) and a terrible troubleshooting script to follow.
Now on to why I'm posting: This doesn't solve the constant refreshing but it seems to make it stop for a bit; try hitting the stop loading "x", then holding CTRL and clicking the refresh button. This tells Chrome to load a full new instance of the page and use nothing from cache. Sometimes it seems to temporarily fix the problem. The problem being that the whole web app seems like it was programmed by the monkeys from the Infinite Monkey Theorem.
Nearly a month later and it is still happening.
DO NOT send me a DM about troubleshooting. This problem is on your end. Escalate it.
This issue is still not resolved!!!!! I spent hours as well troubleshooting with everyone under the sun there at verizon. FIX IT, ITS VERIZONS ISSUE
We want to ensure that your issue is resolved, are you able to take the device in store? GenevieveB_VZW
vzw_customer_support I realize you are trying your best to resolve this issue for everyone but I can assure you this is not a user-end problem. There is an issue with the Verizon app, or code or server or something on Verizon's end. This is a problem thats troubled me for over a year across multiple platforms and browsers and configurations. Its so unbelievably frustrating. I pay 100% of my bill and get less than 100% of what we agreed I'd get. I have very little doubt that if I only paid 98% of my bill every month, someone over there at Verizon would be ALL over it ASAP.
As mentioned by other customers already, this needs to be escalated to a project lead or programmer or someone like that involved with the development of this functionality. Then an update on their involvement would be outstanding.
We appreciate your input, summary, and all the details you’ve provided, TrickyDickAgain. Issues that come up at random are the most difficult to nail down. In order to take the next steps, I sent a Private Note.
GeorgeS_VZW
It's not hard to nail down. Log into your texting webpage and try to use it and within 5 minutes you'll see the problem. My next service provider will have this problem solved.
I don't really post on here but I wanted to say that yes, this has been a problem for years, and apparently Verizon has their actual worst engineers working on this this statement was rude - I apologize. It is likely that they are good engineers, but simply not web developers.
If any of them ever manage to see this post: you have some kind of redirect loop probably caused by loading inconsistent resources from different servers. Likely a problem in your deployment process, or your application is doing things out of order repeatedly as responses come in from API requests at different times.
Also, please tell the people who manage the forum that a paragraph about how sorry they are and frustrating it must be, followed by the same instructions over and over, is not just poor business practice: it's actually insulting.
Or just expose the API so that I can build my own webapp for this purpose.
This problem has been actually insane today. I wish I had the ability to take a video of my whole setup here at work (not allowed) to show my hands not doing anything after signing in and the page reloading itself over and over and over and over again for 5+ minutes. It has been doing this all day.
And I agree about these stupid, ridiculous, unhelpful replies. "We understand how important it is to be able to send texts from the web blah blah blah." It IS insulting and patronizing. Verizon is the absolute worst. I now remember why I left them the first time so many years ago. I guess I was hoping 12 years and a change of location they might be better.
Start a new topic or ask questions in the open forum.