When I go to Message+ on the web at https://web.vma.vzw.com/vma/web2/Message.do
Often it keeps on automatically reloading over and over again and I cannot send any messages. My only recourse is to logout the account at https://www.verizonwireless.com/ then close the web browser and re-open the browser and login back in. It's almost maddening to do this almost every time I need to check my text messages on the web. This is a very bad user experience.
I'm using Windows 7 PC for work and therefore can't download the desktop app. I have tried chrome, firefox and explorer. I have cleared the cache and the cookies on all three browsers.
the web app looks like its loading that page, however, a pop-up comes up saying "Your request failed, please try again later" - click Ok and it attempts to reload the page. "waiting for web.vma.vzw.com..." then I get a page that says Error "nginx" https://web.vma.vzw.com/vma/web2/Message.do?3JSBB6TB
This load error for the web app seems to recur pretty frequently about every 2 months or so. Remediation on my end never seems to help, it seems to need a fix on the VZW servers.
Here is a number I was given to call: 866-221-4096. If enough people call, maybe they will get it fixed. I just tried again, and I get the same thing as you. I wish they would fix it and leave it alone. I agree that there is an issue every couple of months.
I've been experiencing the same issues as well, over the last 3 months. Today, it's timing out with the same error 'nginx". I've tried reloading the site multiple times on multiple browsers, and eventually the messages will just hang and not load. I depend on messages+ web version during the day. This doesn't happen on my device, just the web site. Please get to the root of whatever's making this site unstable and unreliable.
Is this a known issue with the Verizon web app developers? Have they been able to reproduce this?
June and this issue still persists. Latest version of Chrome, all extensions turned off. (I work in IT, I've been troubleshooting and trying to resolve FOR DAYS). Tried multiple browsers, multiple operating systems, multiple networks. Cleared cache, cleared cookies, etc. Inconsistent, but definitely an issue on the site, not end user.
Let's get to the bottom of what's going on with the App for you. Please send us a Private Message for further assistance . GenevieveB_VZW
this is still a problem!! Your texting website is completely unusable. Instead of going top p[rivate messages post your solution here so we can all benefit. This is beyond frustrating!!
Yes. Still a problem. Now that Verizon is not longer supporting Message+ for Desktop, they are recommending using the web app. The web app is completely unstable as well.
This is extremely puzzling as to why Verizon does not wish to listen to its customers.
Add me to the list of dissatisfed Verizon customers. Not only does the web site reload constantly often, but my notebook Messenger+ app, my Verizon Messenger webpage and my cell phone cannot properly sync properly between them. Some stuff shows up and some doesn't. The Windows 10 Messanger+ app receives no messages (have uninstalled and reinstalled, etc.). How can a wireless provider not get their texting service to work consistently well in this day and age? This can't be so difficult. I'm an engineer and gotta say this seems like very rudimentary stuff that should be a piece of cake to get right (especially after years of development). I will not be answering any questions on this forum about "my" setup. It's clearly the Verizon servers and Verizon software that have the problem. I've spent hours on the phone with tech support a couple times. How can this possibly be the best way to handle such an important aspect of Verizon services which we pay good money for?
This happens to me regularly, but I've found a workaround - at least for me!
If I open another window to text.vzw.com, it seems to load and stop refreshing. The original window gives me the "you have another session open" message, but the second window works, so I just close the first one and I am back in business. Hope this helps someone somewhere.
And hope it helps support track down the cause.
We certainly understand the frustration. It's important to have your messaging application function as it's supposed to. Please know that The Message+ Verizon Messages - Windows Desktop application is not compatible with Windows 10 computers. If you are not using Windows 10, please follow the steps below to report the issue:
Alternatively, you can submit the feedback by visiting one of the following Apps and selecting the option to email the developer:
BrittanyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question, please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.
Solution: use Microsoft Edge. No refresh problem. Works with default Edge settings; no mods needed!
I just saw this thread for the first time. I'm using Chrome on Win10 also and have had this annoying problem using https://web.vma.vzw.com/vma/web2/Message.do for eons. NOT the phone app, NOT the pc app, just the website used for messaging.
I type a long text message on that site, press Enter, then in the text box it says "Sending" forever and never actually sends the message. If I click on the refresh button, the page reloads and my message is gone.
PLEASE FIX THIS ABOMINATION.
Bryanator,
Being able to send your messages wherever you are is a big deal. I know how useful the web application can be and we want to make sure you can fully utilize it. How often does this happen to you? Does the same thing happen using other browsers?
AndrewT_VZW
I normally use only Chrome (77.0.3865.120), and it has been happening every day for some time on a Win10 platform. Today I tried it on Chrome and IE11 and the problem hasn't recurred for some reason. I will continue to try it throughout the day and will post again if the problem returns.
The problem returned shortly after my last post. Continues to this day. What is the solution?
Any resolution? I log into https://web.vma.vzw.com/vma/web2/Message.do on Win10/Chrome and the cursor just keeps rolling, doesn't do anything. Logging out then back in gets the same response.
I know how useful Verizon Messages + can be on a computer, Bryanator. I would love to help as much as I can.
Please know that The Message+ Verizon Messages - Windows Desktop application is not compatible with Windows 10 computers. If you are not using Windows 10, please follow the steps below to report the issue:
Alternatively, you can submit the feedback by visiting one of the following Apps and selecting the option to email the developer:
Have you tried a different operating system?
AmberF_VZW
I'm not running an app, just using the web site https://web.vma.vzw.com/vma/web2/Message.do
I'm using Chrome on Windows 10 Enterprise, but should that matter?
Bryanator,
We appreciate the additional details. Have you attempted to use a different browser? Can you clear your cookies and cached pages on your Chrome browser?
JenelleR_VZW
Clearing the cache and cookies, closing Chrome (even restarting Chrome afterward) didn't help. I seem to have no issue using IE11, but I prefer Chrome for many reasons.
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