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Message+ stoppes working
Kmarti12
Enthusiast - Level 1
‎08-01-2019 04:19 PM

If I clear cache and clear data do I lose all messages and pics in the app?  Is there a way to back up now??

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Cheryl723
Enthusiast - Level 2
‎08-01-2019 04:33 PM

I cleared my cache and my data and it came back for 2 minutes and crahed again.  I could still see that my old messages were there but couldn't open them before it crashed again.  It did delete all of my color and font personalization options though.  

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vzw_customer_support
Customer Service Rep
‎08-03-2019 04:30 PM
We understand how valuable it is to have your photos and messages in Verizon Message +, for your peace, you don't lose photos or history by clearing data and cache in the app. In the meantime we recommend using the application that comes with your device It is a blue icon with three dots, your message history is also available in that app. In the following link you can review how to make clear cache and data.

http://spr.ly/6603E0Drc

MariaV_VZW

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