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Message+ stuck at GET STARTED screen
TaroReadr
Member

Trying to load messages+ onto a brand new Samsung Tab S7 because my Verizon Note 9 doesn't have the "share calls and texts setting." The tablet is wifi only, no cell service, no provider branding. My Note 9 is Verizon provider branded. It gets stuck at the beginning screen where you enter the phone number as noted above. I enter my phone number, tap next and....nothing happens. Why? 

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Re: Message+ stuck at GET STARTED screen
vzw_customer_support
Customer Support

Hi, TaroReadr. We appreciate your efforts with setup and I'm happy to help. Just to ensure we are on the same page, can you share a photo of what you're seeing on the Tab S7 screen? 

-Lorenzo

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Re: Message+ stuck at GET STARTED screen
TaroReadr
Member

16485200350185654141320370211046.jpg

 never goes past this screen after I enter my number and tap next. 

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Re: Message+ stuck at GET STARTED screen
TaroReadr
Member

Nevermind. I bought an unlocked phone so I could avoid the Verizon ecosystem. 

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Re: Message+ stuck at GET STARTED screen
vzw_customer_support
Customer Support

Let's get the bottom of this. When did this first start and did any changes occur around that time?

-Sean

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