Message+ won't send messages to my cell phone

I can send messages from my mobile to other people, but when they respond, their texts are all going to my laptop and "my messages" on the Verizon website, and not syncing between devices. Integrated messaging is enabled. I've done a soft reset of my phone (LG G6). I cleared my app cache. I uninstalled the app and reinstalled it. Turned airplane mode off and on. Checked my network connection. I can't figure out why I'm not getting texts to my phone. Help!

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Re: Message+ won't send messages to my cell phone
Customer Service Rep

Thanks so much for reaching out with your questions. We want to ensure you get all the help you need. Thank you for your troubleshooting efforts. We want to wok proactively and go through the steps you have not done. Are you able to reset your network settings?

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