Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Correct Answer!
Message+ won't send messages to my cell phone
MissMonica
Member
‎12-08-2018 08:06 PM

I can send messages from my mobile to other people, but when they respond, their texts are all going to my laptop and "my messages" on the Verizon website, and not syncing between devices. Integrated messaging is enabled. I've done a soft reset of my phone (LG G6). I cleared my app cache. I uninstalled the app and reinstalled it. Turned airplane mode off and on. Checked my network connection. I can't figure out why I'm not getting texts to my phone. Help!

Labels (1)
0 Likes
Reply
1 Reply
Correct Answer!
Re: Message+ won't send messages to my cell phone
vzw_customer_support
Customer Support
‎12-10-2018 08:09 PM

Thanks so much for reaching out with your questions. We want to ensure you get all the help you need. Thank you for your troubleshooting efforts. We want to wok proactively and go through the steps you have not done. Are you able to reset your network settings?

SorelD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply