Message+

[Sopater]

I installed Message+ on my Windows10 laptop, but when I enter the verification code, I'm told that my primary device is ineligible. What does that mean? 

[jav6]

---

@Sopater wrote:

I installed Message+ on my Windows10 laptop, but when I enter the verification code, I'm told that my primary device is ineligible. What does that mean? 

---

A glitch.  There are other threads discussing this after the Win10 M+ v3.0 app appeared in the Microsoft Store.  The solution was to remove (back off updates of) M+ from your primary phone, then install it on your desktop and then re-install it on your phone.  At least that worked for Android phones.  Not sure about iPhone's.  Messages were not lost when re-installed on the phone.

[Sopater]

Thanks for the response. I've got an old Kyocera DuraXV LTE E4610. Not sure if that's the problem or not.

[jav6]

---

@Sopater wrote:

Thanks for the response. I've got an old Kyocera DuraXV LTE E4610. Not sure if that's the problem or not.

---

Does that phone model support Message+, e.g. are you able to find the app in the app store for download?  If you have it installed on the phone, have you tried removing it/uninstalling updates, then installing the Win10 M+ app before re-installing on your phone?

[hjc212]

Did you get this problem solved? I have the same phone as you and had been using message + on a windows 10 laptop for several years. Tring to load the message + on my new laptop which is windows 11 and get that message. 

[vzw_customer_support]

Hello, hjc212,

Have you attempted to uninstall Messages + to then install it on your computer? Upon doing this, reinstall on the phone? 

-Natasha