Message+
doctrbob
Enthusiast - Level 1

My Message+ desktop apps on two computers have popped up like I have never used them before and says Let's Get Started.  I then asks me to click and send a verification text to my cell phone and enter the Security Code.  I gett the text,but the Security Code keeps failing (Invalid Pin...) when I enter it so I am not able to log on.  Not sure what to do and can not seem to fingf the Desktop App to re-download to Windows.  Please advise.  Thank you

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15 Replies
vzw_customer_support
Customer Service Rep

@doctrbob ,

It's great to know that you're using Verizon Messages. What is the operating system on these computers that you are using?  -Russell

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djlogan2
Newbie

I got Messages+ working on my iPhone. I am now trying to install it on my Macbook. It is stuck at the security code screen. It will not send a security code to my phone.

What would you like me to do from here?

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vzw_customer_support
Customer Service Rep

Hello djlogan2,

 

Are you downloading the app from the Mac App Store on your computer?

 

-Christopher

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djlogan2
Newbie

I downloaded from the Apple official store for Mac apps.

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jav6
Champion - Level 3

@djlogan2 wrote:

I downloaded from the Apple official store for Mac apps.


Have you searched this Forum for related threads with possible solutions?

Re: Message + malfunction - Verizon Community

 

...Just another VZW customer...trying to offer some assistance...
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djlogan2
Newbie

I had not seen that. There was only one actual suggestion in there (disallowing the app to access my contacts.) I did that (twice), but did not work.

My problem isn't that it crashes. It starts just fine with the "Start Messaging" first screen. Clicking on that results in a second screen titled "Security Code". Asking the app to send me a security code works as far as the dialog box goes, but no code is ever sent to my phone.

 

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Awilbeeg
Newbie

I am having the same problem. 

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vzw_customer_support
Customer Service Rep

I'm really sorry for the delay in responding. Is your service with Verizon Wireless, or are you just using the Messages+ app? 

-Vanessa

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djlogan2
Newbie

I have been a Verizon customer for thirty years.

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vzw_customer_support
Customer Service Rep

Hello, djlogan. 2We want to make sure you get the support you need with Messages+. We are sending you a Private Note to assist you further. 

*Cassie

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Awilbeeg
Newbie

I am having the same problem and am a Verizon customer trying to use the Message + app on my MacBook

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vzw_customer_support
Customer Service Rep

@Awilbeeg ,

I'm sorry to hear that you're having an issue as well, but could you share a bit more about what "same problem" you are having? I ask because the person you had replied to says they do receive a verification text, while the subject of your 2nd post says that you do not receive a verification text. 

-Russell

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djlogan2
Newbie

As of this writing, I just tried to run Messages+ on my mac once again, and it worked. Now with that said, I did go through the last update to Monterey 12.3, so I do not know if the update resolved the issue or if Verizon did something on their end, but as of now, this is resolved for me.

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djlogan2
Newbie

So no solution to this it appears...

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RobertMP
Newbie

I have a similar problem, except I am not getting the code at all.

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