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Messages Plus Does Not Support Contacts on Web or PC App

Is this true? I see all my contacts in the Cloud. I see them linked up to messages on my Android phone and tablet, but in the PC app and on the messages website, contacts are not linked to text messages.

I saw a couple of other recent posts with similar problems, as well as previously posted a similar one myself, yet no one at Verizon has answered any of these posts. Because Verizon people have answered other posts, is it safe to assume there is a problem with this functionality?

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