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Messages Plus Poor Updates
SNB3328
Newbie
โ€Ž08-12-2015 10:18 AM

Why with the messages plus updates do so many "received" messages say failed showing triangle with exclamation point

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vzw_customer_support
Customer Service Rep
โ€Ž08-14-2015 10:34 AM

SNB3328,


We definitely want your Messages+ application to work as it should and happy to help. However, can you clarify your concern? Are you stating that you have started to receive the error after an update? Have you attempted to uninstall and reinstall the application? Do you receive the error on all messages?


AdamG_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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SNB3328
Newbie
In response to vzw_customer_support
โ€Ž08-14-2015 03:59 PM

Yes. I recognized the updates and all of a sudden threads were showing

multiple triangles with the exclamation points. I checked with many of the

contacts to see if they received the messages and they had. All of my

messages had been received. So yes, I forced closed it, cleared the data,

uninstalled updates and uninstalled the app. Nothing has resolved this

issue. Now I must look at threads with errors that do not really have

errors. Now I am nervous to lose messages as well as pictures.

On Aug 14, 2015 1:35 PM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep
In response to SNB3328
โ€Ž08-14-2015 05:10 PM

@SNB3328


Thanks for confirming!  What model phone do you have?  Do the exclamation points appear in every thread or just a few?


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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SNB3328
Newbie
In response to vzw_customer_support
โ€Ž08-14-2015 06:34 PM

Currently in 5 threads. Galaxy S6 edge

On Aug 14, 2015 8:11 PM, "Verizon Wireless Customer Support" <

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SNB3328
Newbie
In response to vzw_customer_support
โ€Ž08-18-2015 04:47 PM

And the app has also deleted some messages that I can verify were sent by

using the standard messaging app on the phone. I'd be happy room provide

screen shots

On Aug 14, 2015 9:34 PM, "Stephanie Benjamin" <steph.nicole1@gmail.com>

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vzw_customer_support
Customer Service Rep
In response to SNB3328
โ€Ž08-20-2015 04:57 PM

@SNB3328


Thanks for the additional information!  Screenshots would be great, however, it would probably be best not to post them here due to personal information that may be in the screenshot.  But thanks for offering! (Smile)  Are you comfortable with deleting the threads that display the notification?



AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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