Messages + and GIFs
kberly69
Enthusiast - Level 1

I'm no longer able to search for a GIF within the Messager + app. I saw another question on this but can't find it and the rep kept saying that search in sent texts was no longer availble which is NOT the problem.  Why would this be eliminated? For what it's worth we have Samsung phones. 

1 Solution
vzw_customer_support
Customer Service Rep

Thanks for reaching out about the recent Message changes.  As of 10/20/23 the search button to find GIFs, images, and videos is being removed. You can still send them, they’ll need to be inserted based on your specific device. For example, my iPhone has a GIF option on the keyboard to insert them as you type a message. None of the already shared media in Message+ will be affected, just the change to remove that search button. We will send you a private message for further troubleshooting.

-Deb

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10 Replies
vzw_customer_support
Customer Service Rep

Thanks for reaching out about the recent Message changes.  As of 10/20/23 the search button to find GIFs, images, and videos is being removed. You can still send them, they’ll need to be inserted based on your specific device. For example, my iPhone has a GIF option on the keyboard to insert them as you type a message. None of the already shared media in Message+ will be affected, just the change to remove that search button. We will send you a private message for further troubleshooting.

-Deb

Alcander-24
Enthusiast - Level 1

But why change this?! What was it hurting?  The keyboard option is trash and not as easy to use. Now, we would have to get a 3rd party keyboard for better functionality which puts users at greater risk of information being leaked and or stolen.

Can we have an option to turn this on at least?

LauraHOH
Enthusiast - Level 1

I agree. Was there an issue with this so that it had to be removed? I think we pay a whole lot of money for Verizon and deserve to have this available to us as an easy option.  And can you give better instructions on how to load something else?

LauraHOH
Enthusiast - Level 1

I'm sorry, can you not send a private message to the previous poster, and rather send a public message so we can all benefit from this? Do I need to change my messaging app? 

misstoose
Enthusiast - Level 2

Why was this removed? It was functioning well. 

misstoose
Enthusiast - Level 2

Can you send a public message on this too? Why did you remove this? 

vzw_customer_support
Customer Service Rep

As much as we resist change, p technology is always evolving.. In addition to Messages+, other internet based messaging apps are available in Play Store or App Store with features that may improve your exprience. As of 10/20/23 the search button to find GIFs, images, and videos is being removed. You can still send them, they’ll need to be inserted based on your specific device. For example, my iPhone has a GIF option on the keyboard to insert them as you type a message. None of the already shared media in Message+ will be affected, just the change to remove that search button.

-Deb

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Carby23
Enthusiast - Level 1

What messaging app will allow me to send GIFs on my Samsung Galaxy S21?  

vzw_customer_support
Customer Service Rep

 

Great question. The regular messaging app does have that feature. -Joe

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Carby23
Enthusiast - Level 1

Thank you, Joe!  That was really helpful.

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