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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Messages app scroll position problem on Samsung Galaxy S9+

Recently upgraded from an S7 to an S9+. This problem may be related to the new form factor on this device. Suppose I have Verizon Messages open and I am looking at a conversation in which I am scrolled to the bottom, viewing the most recent message. If I lock my device (e.g. using the power button) and unlock it, then the Messages app comes back and the same conversation is loaded. However, now the scroll position is several pages up. I then have to manually scroll back to the bottom, or close and re-open the conversation. Kinda frustrating.

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Re: Messages app scroll position problem on Samsung Galaxy S9+
Customer Support

Neuroboy, congratulations on your new S9+. Seeing your messages out of order when you lock and unlock your device is a pain we don't want you to deal with. I am confident that we can get this issue resolved for you. Is the Verizon Message application up to date? Does the Text Message application icon on your phone say Verizon Messages or Message+?

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