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Messages not sending to iPhones
JanaiJ0624
Member

I noticed last week that I was not receiving responses from people with iPhones, until someone informed me they were nor receiving my messages. However if they text me I received the message only for my responses to stop going through after a while. I have tried a soft reset of my phone and clearing the cache of the Message+ app. i also have the app on my tablet, but the messages do not appear to be sending from there either.

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Re: Messages not sending to iPhones
vzw_customer_support
Customer Support

JanaiJ0624 -

We certainly do not want you to be missing text messages! Being able to stay in touch with your friends and family is important to us.

Did you recently switch from an iPhone to an Android? Did you make any changes to your device recently?

If you were previously using an iPhone and did not de-register from iMessage, texts sent from iPhone users won't show up on your Android because they are still being routed as an iMessage.

If this applies to you, please follow these steps to de-register your phone number from iMessage: http://apple.co/2oO343W

Keep us posted! We want this to be resolved for you.

EricaC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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