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Messaging Plus - lost saved texts

Hi!  Approx 5 hours ago, the verizon messaging plus app started acting weird.  When I clicked the app, i got a grey screen and a green circling icon.  The page never loaded.  I turned my phone off then on again.  No change.  I chatted with tech support but they just left me hanging and never came back.  Anyone know of any outage or error going on??  Thanks