Messaging online only shows 24 hours of messages. What Happened.

[RLN500]

On verizon messaging online I want to see several days of messages but only one day appears. It used to show six months. Can this be changed to show more days as it always was before?

[vzw_customer_support]

I’ve used Verizon Messages (Message+) myself as well to go further back than 24 hours, RLN500. I’m not sure at the moment why you are seeing this limited scope of history.

Does more information come up when using the desktop software? https://www.verizonwireless.com/support/how-to-use-verizon-messages/
What is the make and model of the phone you are checking in on? If you have more than one line with us, does the history go back further on your other device?

DavidH_VZW

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