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Messenger Plus doesn't actually save pics
GRADUALITY
Member

Recently I stopped being able to save pictures from Messenger Plus.  I still can long press or open the picture and have the option to save.  However, even though the "saved!" prompt comes up the picture doesn't show up in the VZ Media folder and I cannot seem to find a "messenger" folder.  I've double checked permissions on the app itself, done a reboot or two, not sure what's going on. Moto Z Force.  Thanks for any feedback!

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Re: Messenger Plus doesn't actually save pics
Ann154
Expert
Expert

Have you checked the downloads folder?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Messenger Plus doesn't actually save pics
vzw_customer_support
Customer Support

Graduality, we know that messages you receive may be important and need to be saved. With Messages + when you save a picture you will want to check both the downloads and your Gallery for that saved photo. Please let us know if you still do not find the saved image.

Loren_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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