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Messenger+ Server Error
tjmore18
Member

I am regularly getting an error when I enter the Message+ App and hit the field to enter a text message.  I get a message that says "checking server" or something close to that and it locks up.  I have to close the app and start it up again and it works fine.  It used to only happen occasionally, but not it is happening at least once almost every day.

Any suggestions? 

Thank you.

T. J.

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Re: Messenger+ Server Error
vzw_customer_support
Customer Support

TJmore18, We definitely want you to be able to utilize the Message plus application properly. We're here to assist.  I'm curious when was the last time this application was updated? Also, if you attempt to use another texting application do you notice any errors?

Verizon_Customer_Support

Follow us TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messenger+ Server Error
dexman
Sr. Member

Try deleting and reinstalling the app to see if that makes any difference.

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Re: Messenger+ Server Error
RooseA
Member

I am having the same issues. The issue was intermittent for the past month, but I am currently unable to use the app at all. I went to my Google Play Store, my app is up to date. I am unable to uninstall/reinstall, only Disable the app. I have a Galaxy S7, and my system is up to date as well. I can use the Verizon Message+ app on my laptop, with no issues (not all my contacts sync but it works). I can use Samsung Messages on my Galaxy S7 and do not have the same issue. It is so far isolated the Verizon Message+ app on my Galaxy S7 phone.

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Re: Messenger+ Server Error
vzw_customer_support
Customer Support

RooseA, being able to use the Message+ application to send and receive text messages is crucial. I am confident that we will can resolve the issue you're with the Message+ application, so you can use it. When you open the Message+ app are you connected to Wi-Fi or to your mobile data?  

Jacob_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messenger+ Server Error
Blueroses94
Member

I have the Note 8 and have been experiencing this same issue for the last two months. It's frustrating because it happens more when I am composing a text and I have to start over after closing the app.

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Re: Messenger+ Server Error
vzw_customer_support
Customer Support

Thank you, Blueroses94, for taking the time to reach out to us regarding your concern. We're here to assist you with any questions, concerns, or issues you have. It's vital we review this further as well as the options we have to get this text. In most cases, if you were to do a restore from your Cloud, it would bring back everything from your latest backup. You can see when your latest backup has been done in the Settings of your device.

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