Messenger + issue after getting a new number.
Trophyguy22
Newbie

I recently got a new number. Now when I send texts it turns them into group messages with my old number as a 3rd recipient?

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Re: Messenger + issue after getting a new number.
vzw_customer_support
Customer Service Rep

Trophyguy22, we always want all your messages to work the way they should. We are here to help you with your text messaging. 

 

What model phone do you have? Does everything else work properly for you like calls and data access?

 

Steven_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messenger + issue after getting a new number.
Trophyguy22
Newbie

note 8.

It only happens with select contacts which I send a message to. Question? If the person that I'm messaging still has a message box open from my previous phone number, then when I send a new message it would create a group message correct?

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Re: Messenger + issue after getting a new number.
Trophyguy22
Newbie

Everything else works flawlessly 

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Re: Messenger + issue after getting a new number.
vzw_customer_support
Customer Service Rep

That's good to hear that everything else is working for you. Getting those messages to stop create a group message is a must. We want to get this resolved for you.

 

Typically, phones would not know if the new number is associated with the old number. However, have they tried deleting those messages from their phone or deleting your contact and re-adding you as a new one with your new phone number?

 

Steven_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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