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Missing Texts

Hello, I have read through the forum and I am still unable to find my answers. I have a droid phone and so do my children, none of our messages show up in the call log, and many others are missing as well. I have record of my conversations with others who are apple and droid users, but can find no record with my children. I went searching for an unrelated message this morning and discovered so many on my phone are NOT in the call log. This is not an iMessage related issue. 

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Re: Missing Texts
Customer Support

Thank you for reaching out to us. We want to make sure that you are able to view your usage logs and find the information you are looking for. When was the last time you were able to view the text logs? What is the messaging application that you use on your phone?