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Moto Z2 Play receiving double text messages
kjkelley1
Member

I am using Message+.  I have cleared the cache and restarted my phone.  I am SO frustrated.  Please help!

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Re: Moto Z2 Play receiving double text messages
kjkelley1
Member

By the way, I have not downloaded any other messaging apps before this began.

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Re: Moto Z2 Play receiving double text messages
vzw_customer_support
Customer Support

We know how frustrating it can be to receive the same Text Message twice. We would loveto look into this issue further. Is your phone up to date with the latest Software Version? What Messaging application do you use? Verizon Message+ or the Message application that came with your device?

JasperM_VZW

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Re: Moto Z2 Play receiving double text messages
kjkelley1
Member

It is updated with the latest software, and as stated, I was using message+.

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Re: Moto Z2 Play receiving double text messages
vzw_customer_support
Customer Support

We understand your concern with your messages. Is this issue will all messages, or multi media, or group messages?JesseM_VZW

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Re: Moto Z2 Play receiving double text messages
kjkelley1
Member

All messages.

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Re: Moto Z2 Play receiving double text messages
bdub2
Member

I have seen this question several times but I have never seen an answer... please post a solution to this double text??

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Re: Moto Z2 Play receiving double text messages
vzw_customer_support
Customer Support

We would like to troubleshoot your devicce to get to the root cause of this issue. When did this begin? Have you completed any troubleshooting steps?

CheyenneS_VZW

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