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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Muted function for conversations not working - Verizon Messaging App
bereakid1
Member

So with the role out of ver 6.4.4, there were a few conversations that I have muted (group, and people that blow me up) that I don't need to have messages from immediately; so I use mute. Since the latest update to 6.4.4 seems as though the mute functionality no longer works. Any help with this would be appreciated, I am using a samsung galaxy S6 Edge and am on Android 6.0.1 and kernel version 3.10.61

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Re: Muted function for conversations not working - Verizon Messaging App
Mcrea111
Member

I have the same problem.  Mute worked fine with Note 4 and Gear S2 smartwatch before the update, now I have gone back to the Samsung messaging app for this an other problems.

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Re: Muted function for conversations not working - Verizon Messaging App
vzw_customer_support
Customer Support

bereakid1,


I wouldn't be able to function if I had issues with my messaging application. I'll be happy to help. What exactly happens when you try to mute them again? Do you get any error messages?


RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Muted function for conversations not working - Verizon Messaging App
bereakid1
Member

No error messages, muted conversations pop-up as if it were not muted, and shows up on the lock screen as if it were not muted. When looking at the settings of the conversation the conversation is still muted.

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Re: Muted function for conversations not working - Verizon Messaging App
vzw_customer_support
Customer Support

bereakid1, this is very concerning to me that it will not go mute. There is a new update for the Verizon Messaging app. Please update the app and let us know how it works.

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Muted function for conversations not working - Verizon Messaging App
bereakid1
Member

@ZangY_VZW, as I said this started happening after the update and continues to happen. The app is at the latest version

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Re: Muted function for conversations not working - Verizon Messaging App
vzw_customer_support
Customer Support

Bereakid1, we know how important it is to not be interrupted with those muted messages.  You indicated that this began after the latest update. As there have been several within a very short period of time, we simply want to ensure that you have the latest version as this has seemed to fix the bugs that had popped up. Te latest version was truly just released Friday. This version will show 6.4.7. As you mentioned that yours is the 6.4.4, please install this new release and try the Mute option for us. If you are still experiencing this issue, we will be standing by. 

LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Muted function for conversations not working - Verizon Messaging App
Mcrea111
Member

In another thread it was suggested that in the application settings to uncheck the "Enable Chat" feature.  I unchecked this feature and when I mute a conversation I still get the notification on the Gear S3.  Frustrating.

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