My Verizon Messages app crashed on my phone and I lost most of my messages
Ramz718
Newbie

When I noticed most of my messages were gone, I opened Verizon Cloud app and restored my messages from a backup that was done the day before. After an hour the restore was complete but my lost messages never came up. I've restarted my phone, deleted Verizon messages and re-installed it plus did another restore and still no old messages came up. What other options do I have to restore my messages?

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Re: My Verizon Messages app crashed on my phone and I lost most of my messages
vzw_customer_support
Customer Service Rep

I'm sorry to learn your messages have disappeared after the app crash, Ramz718. I appreciate you checking the Cloud. Have you tried restoring messages from within the app? To do so, once you are in the Verizon Messages app, select the menu icon in the upper left>Select Restore Messages. If you have previously used integrated messaging, you will be able to restore messages stored online.


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