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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My Verizon Messages app crashed on my phone and I lost most of my messages
Ramz718
Member

When I noticed most of my messages were gone, I opened Verizon Cloud app and restored my messages from a backup that was done the day before. After an hour the restore was complete but my lost messages never came up. I've restarted my phone, deleted Verizon messages and re-installed it plus did another restore and still no old messages came up. What other options do I have to restore my messages?

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Re: My Verizon Messages app crashed on my phone and I lost most of my messages
vzw_customer_support
Customer Support

I'm sorry to learn your messages have disappeared after the app crash, Ramz718. I appreciate you checking the Cloud. Have you tried restoring messages from within the app? To do so, once you are in the Verizon Messages app, select the menu icon in the upper left>Select Restore Messages. If you have previously used integrated messaging, you will be able to restore messages stored online.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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