Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My friend isn't receiving my pictures
HannahAllen
Member

My friends not receiving any of the pictures that I send through messages since the update. Is there a way to fix this?

Labels (1)
0 Likes
Re: My friend isn't receiving my pictures
tikibar1
Sr. Leader
Sr. Leader

Which update(s) have you applied?  There's been three in as many days.  Today's version is 6.4.3 and I've seen one post so far that indicates that user's issue was resolved with today's update.

0 Likes
Re: My friend isn't receiving my pictures
HannahAllen
Member

6.0.1

It's not saying it needs an update.  Should I be receiving it?

0 Likes
Re: My friend isn't receiving my pictures
tikibar1
Sr. Leader
Sr. Leader

The latest update was released this morning; it may take awhile to roll out to all users.

0 Likes
Re: My friend isn't receiving my pictures
SHAPOW69
Member

I have that version from today and still have the same issues

0 Likes
Re: My friend isn't receiving my pictures
tikibar1
Sr. Leader
Sr. Leader

Wish I had an answer for you; have you tried switching to the phone's stock text app?

0 Likes
Re: My friend isn't receiving my pictures
HannahAllen
Member

Okay thanks!

0 Likes
Re: My friend isn't receiving my pictures
vzw_customer_support
Customer Support

I appreciate all the time you’ve taken to report this trouble with your picture messages, HannahAllen. I want to be sure all your messages get where you need them to be. What model phone are you using? Are plain text messages going through fine? Can your friend send you text and picture messages successfully?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: My friend isn't receiving my pictures
tikibar1
Sr. Leader
Sr. Leader

Another update released last night; some users reporting that issues still aren't resolved, unfortunately:

Verizon Messages - v.6.4.4

Re: My friend isn't receiving my pictures
HannahAllen
Member

Hello thank you for the reply. I currently have a Galaxy Note 5. Plain texts go through most of the time but sometimes they do not. My friend can send me pictures and texts fine.

It's now that I can't send pictures, or voice messages through text either.

0 Likes