My friend isn't receiving my pictures
HannahAllen
Newbie

My friends not receiving any of the pictures that I send through messages since the update. Is there a way to fix this?

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12 Replies
tikibar1
Community Leader
Community Leader

Which update(s) have you applied?  There's been three in as many days.  Today's version is 6.4.3 and I've seen one post so far that indicates that user's issue was resolved with today's update.

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SHAPOW69
Newbie

I have that version from today and still have the same issues

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tikibar1
Community Leader
Community Leader

Wish I had an answer for you; have you tried switching to the phone's stock text app?

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HannahAllen
Newbie

6.0.1

It's not saying it needs an update.  Should I be receiving it?

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tikibar1
Community Leader
Community Leader

The latest update was released this morning; it may take awhile to roll out to all users.

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HannahAllen
Newbie

Okay thanks!

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tikibar1
Community Leader
Community Leader

Another update released last night; some users reporting that issues still aren't resolved, unfortunately:

Verizon Messages - v.6.4.4

vzw_customer_support
Customer Service Rep

I appreciate all the time you’ve taken to report this trouble with your picture messages, HannahAllen. I want to be sure all your messages get where you need them to be. What model phone are you using? Are plain text messages going through fine? Can your friend send you text and picture messages successfully?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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HannahAllen
Newbie

Hello thank you for the reply. I currently have a Galaxy Note 5. Plain texts go through most of the time but sometimes they do not. My friend can send me pictures and texts fine.

It's now that I can't send pictures, or voice messages through text either.

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vzw_customer_support
Customer Service Rep

HannahAllen,

We want to make sure the messages can flow both ways. Does this happen with other contacts? What errors do you see when trying to send a picture?

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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HannahAllen
Newbie

It only happens with my friend. Everyone else gets my pictures and voice texts. It's just a blank text like nothing was sent.

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vzw_customer_support
Customer Service Rep

That would concern me as well if it was only happening with one friend, HannahAllen. Let’s keep working on this. There were a number of updates to Verizon Messages recently. Have you checked for a new update? Play Store > Upper Left Menu > My Apps & Games.
Are you able to browse the web without WiFi?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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