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My group messages are showing up blank on the receiving end of some recipients, how can this be rectified? recipients are using sprint
dboelter
Member

My group messages are showing up blank on the receiving end of some recipients, how can this be rectified? recipients are using sprint

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Re: My group messages are showing up blank on the receiving end of some recipients, how can this be rectified? recipients are using sprint
cdonofri
Member

looks like i just duplicated this thread by accident, though I hadn't made the sprint connection.

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Re: My group messages are showing up blank on the receiving end of some recipients, how can this be rectified? recipients are using sprint
Not applicable

HI there-

We are noticing some issues with cross carrier TO/FROM (Sprint, T-Mobile, ...) messages.

If this is the case for anyone on this thread, please send the following for troubleshooting:

Subject line: Messages+ Forum - SPRINT (or other carrier)

1.TO NUMBER & CARRIER

2.FROM NUMBER & CARRIER

3.A FAILED Message Screen Shot

4. TIME CODE (date and time)  for failed message (no more than 12hours old)

to:

VERIZONMESSAGES@VERIZONWIRELESS.COM

Thanks,

ALIEM

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Re: My group messages are showing up blank on the receiving end of some recipients, how can this be rectified? recipients are using sprint
cdonofri
Member

This is not going to work for me, sorry.

1. There is no 'failed message screen shot'. The message just comes up blank on their end. I have no idea of this on my end unless they respond saying it was blank.

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Re: My group messages are showing up blank on the receiving end of some recipients, how can this be rectified? recipients are using sprint
Not applicable

HI dboelter,

To Address your SPRINT delivery issue, I am scheduling SPRINT Sessions for next week. Messages+ users and their SPRINT contacts are invited to RSVP for one of the 'live troubleshooting debug' sessions.

If you'd like to be included, please write 'SPRINT SESSIONS' in the Subject line and email me today at VERIZONMESSAGES@VERIZONWIRELESS.COM

ALIEM

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