My group messages are showing up blank on the receiving end of some recipients, how can this be rectified?

[MarvinTerrell]

My group messages are showing up blank on the receiving end of some recipients, how can this be rectified?

[MarvinTerrell]

I'm using the desktop messaging application or from my S6.  results are the same, a blank message with my name is received by the receiver.

[vzw_customer_support]

You've come to the right place MarvinTerrell. Help is here. How long has this been going on? Have there been any new apps or software updates on the pone before this startted? Are you using the default messaging app or one you downloaded from the playstore?
BryanS_VZW
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[MarvinTerrell]

It's been happening since purchasing my S6.  The Verizon messaging app is only where I see the issue but not the default messaging app.  I have the latest software version of the phone.

[#5]

HI MarvinTerrell,

Please ask the recipients which carrier they are using - Sprint, T-Mobile, etc...

Thanks,

ALIE

[MarvinTerrell]

looks like Sprint for the few recipients that have responded.

[#7 · Accepted solution]

HI Marvin,

I will speak with my manager tomorrow and ask what we can do. The issue is on the Sprint carrier side. Thanks for your patience.

ALIEM

[#8]

HI Marvin,

Thank you for your patience.

Please email me at VERIZONMESSAGES@VERIZONWIRELESS.COM 

I will need the SPRINT mobile numbers that you are having issues with.

If you can email those when you have time, we can do further troubleshooting.

Thanks,

ALIE

[MarvinTerrell]

email sent.