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My iphone
Shaleena
Member
I got a new iPhone 4 about a month ago. One person I've been sending messages too I've been receiving his until about a week ago and now I'm not getting his messages and he's not getting mine. It's driving me nuts I don't know why I'm not getting his messages and he's not getting mine anymore!?
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Re: My iphone
JoeL_VZW
Verizon Employee

Hello Shaleena

 

 

I hate to hear your having a problem sending and receiving messages from one person. I know how important text messaging can be. Let's look into this immediately.

 

Do you or the person your texting have a signature on your text messages? If so please remove it. A signature could be a smiley face or  " sent from ...'s phone". 

 

Next please delete the old text messages from the person your having the issue with. Then reset the iphone. Here's a link that will show how to reset the device. Don't worry this reset will not cause you to lose any personal information.

 

 

Please also try adding a 1 to his contact information and retesting. Let me know if these steps help.

 

Thank you

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