My messages app keeps crashing

[btcsys]

I have a Galaxy Note 5. A few days ago there was a system update. Since then my text message app keeps crashing. Does anyone have any ideas on how to fix this without losing all of my text messages?

[vzw_customer_support]

It’s important to us that your messages work properly at all times, btcsys and I’d be happy to help you today. Let’s go over a few details and take steps to turn this experience around.
Just for clarification, are you using the pre-installed messaging app or our Verizon Messages? Besides the software update, have you added any new apps recently? Please describe what you are doing on the phone when the app crashes and we will be ready to continue helping.

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[btcsys]

Actually, I have switched from the Verizon Messages app to the Samsung messages app and that has seemed to solve the problem for now.

Tony V

Sent from my Verizon Wireless 4G LTE smartphone