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Names in red

Since the new update some of the messages I receive have the senders name in red. This happens in one-on-one texts as well as in group texts (in the group text only one persons name will be red, the others are not). Is this something related to the chat option? I've been sending messages that aren't getting delivered also...

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Re: Names in red
Customer Support

That is a great question, DD88893. You can change the way specific numbers and your layout looks under the settings on the application. Have you tried to force close and uninstall the application? Once you do this, update the application so that you have the most current version. Does the red name appear to happen all the time to the same people or do they change colors throughout the messages?

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Re: Names in red

This is not related to color options I can change, but rather it shows the

persons name at the top of the message bubble. In one on one texts some

text bubbles have no name and some have the name in red. In group texts,

all the messages from certain people appear with either their name in red

or their name in black. Is it maybe related to the chat feature? I want to

turn that off!

On Sat, Feb 11, 2017 at 10:31 PM, vzw_customer_support <